At Generali Global Assistance (GGA), we have been providing assistance and protection to customers for over 30 years. In that time, we have come…
Author and psychologist Daniel Goleman remarked that “True compassion means not only feeling another’s pain but also being moved to help relieve…
According to Harvard Business Review, customer experience can be defined as the sum of all interactions a customer has with a company. The quality…
February
23,
2018
Tags: Articles, customer engagement, customer service, Generali Global Assistance, Identity Protection without Compromise
Having offered co-branded and client-branded identity protection to consumers via some of the largest U.S. insurance and financial companies for…
February
08,
2018
Tags: Articles, customer engagement, customer loyalty, Identity Protection without Compromise
Estimated Reading Time: 4 Minutes
No matter what type of insurance policies your business sells, your customers are an integral part of your…
January
30,
2018
Tags: Articles, customer engagement, Insurance
Today’s active consumers span four generations—Traditionalists, Baby Boomers, Generation X and Millennials—each with unique perspectives on…
August
14,
2017
Tags: Articles, customer engagement, customer loyalty, customer service, Enterprise
Discover Enterprise Solutions that More Effectively Demonstrate Your Organization’s Loyalty
It’s time brands demonstrate their loyalty to…
July
19,
2017
Tags: Articles, customer engagement, customer loyalty, customer service, Enterprise, Generali Global Assistance, loyalty, Resolution, White Paper
Customer care seems to be on the forefront of everyone’s mind as more organizations shift their focus to elevate the experiences their customers…
June
22,
2017
Tags: Articles, customer engagement, customer service, Enterprise, Financial Brokers, Generali Global Assistance, loyalty
“Your call is important to us. Please continue to hold.” We have all heard this at one time or another. According to customer retention research,…
May
24,
2017
Tags: Articles, customer engagement, customer service, Enterprise, Identity Theft, loyalty
