Estimated Reading Time: 3 Minutes

In our society, providers of almost any product or service type seems to be a dime a dozen to consumers, as…

Estimated Reading Time: 5 Minutes

How Financial Solutions Providers Can Increase Customer Lifetime Value

Financial institutions offer consumers many…

Building lasting loyalty among existing customers has long been a focus for businesses across all industries, as it’s well-known that it costs five…

Having offered co-branded and client-branded identity protection to consumers via some of the largest U.S. insurance and financial companies for 15…

Estimated Reading Time: 4 Minutes

Decreasing Insurance Cost & Increasing Revenue Using Customer Lifetime Value

No matter what type of insurance…

Offering the Right Services to Older Adults in a Multigenerational Marketplace

Today’s active consumers span four generations—Traditionalists, Baby…

Discover Enterprise Solutions that More Effectively Demonstrate Your Organization’s Loyalty

It’s time brands demonstrate their loyalty to customers!

Optimizing the Consumer Journey with Episodic Management

Customer care seems to be on the forefront of everyone’s mind as more organizations shift…

“Your call is important to us. Please continue to hold.” We have all heard this at one time or another. According to customer retention research,…