Case Study: Fraudulent Credit Card Charges

GGA - IDT Case Study - Fraudulent Credit Card Charges_15606_0116 (2)

A call came into the Generali Global Assistance (GGA) 24/7 assistance center from an agent on behalf of a customer who found a $140 fraudulent charge on his credit card.

GGA’s Identity Theft Resolution Specialist provided preventative information to the customer including an explanation about fraud alerts, opt-out services, credit monitoring and a detailed walk-through of GGA’s Identity Theft Resolution Kit. The Resolution Specialist also explained the Authorization and Affidavit forms the customer would need to complete to initiate the resolution process.