Case Study: Identity Theft by a Family Member

GGA - IDT Case Study - Identity Theft by a Family Member_17011_0116

A customer called the Generali Global Assistance(GGA) 24/7 assistance center after discovering multiple fraudulent accounts open in his name. Months earlier, he discovered one fraudulent account and placed a 90-day fraud alert on his credit report himself, without contacting GGA. Once the 90-day alert expired, the customer discovered these additional accounts and contacted GGA for assistance with resolving the identity fraud.