Case Study: Customer Suffers Medical Identity Theft

Preview_Iris-Case-Study-Customer-Suffers-Medical-ID-Theft-web

A customer called Iris' 24/7 assistance center to report that she had been the victim of medical identity theft. She had received an explanation of benefits letter from her insurance carrier for services she never received. Prior to calling Iris, she had already contacted the insurance company to notify them of the issue as well.