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Case Study: Customer Suffers Medical Identity Theft

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A customer called Iris' 24/7 assistance center to report that she had been the victim of medical identity theft. She had received an explanation of benefits letter from her insurance carrier for services she never received. Prior to calling Iris, she had already contacted the insurance company to notify them of the issue as well.

Iris^® is a B2B2C global care company owned by the 190-year-old multinational insurance company, Generali, offering always-available identity resolution experts (real people available 24/7/365) and tech-forward solutions that uncomplicate the protection process. Today, understanding that victimization has no geographical boundaries, we’ve got a solution no matter your customers’ coordinates.