Case Study: Customer Suffers Medical Identity Theft

GGA - IDT Case Study - Customer Suffers Medical Identity Theft_17014_0116 (2)

A customer called Generali Global Assistance’s (GGA) 24/7 assistance center to report that she had been the victim of medical identity theft. She had received an explanation of benefits letter from her insurance carrier for services she never received. Prior to calling GGA, she had already contacted the insurance company to notify them of the issue as well.