About Us

Generali Global Assistance (GGA) - the provider of Iris® - is based in the Washington, D.C. Metro Area and has been a leader in the assistance industry since its founding in 1963. GGA is a division of the multinational Generali Group which for over 185 years has created a presence in 60 countries with over 71,000 employees. Our success has been built on the foundation of trust that customers have placed in our ability to provide assistance in the most difficult of circumstances.

Putting people first – both employees and customers – is not just a philosophy, it’s our culture.

Generali Global Assistance, Identity Protection Without Compromise

At GGA, we take a comprehensive, four-pronged approach to identity protection: protection, detection, alerts, and resolution. Iris is a powerful combination of advanced identity and credit monitoring, online data protection technology, and award-winning customer service — all accessible via an easy-to-use dashboard and backed by Generali, which has over 185 years of experience.

Whether you’re a financial institution, insurance provider, employer looking to expand your benefits package, or another organization seeking a timely, valuable service that demonstrates commitment to your customers and provides increased retention and/or revenue, our team of expert professionals are here to assist you meet – and exceed – your business goals. Here are some of the many reasons why GGA offers an unparalleled advantage over other identity protection providers:

Global Experience that Feels Boutique At GGA, we understand the importance of offering customized, customer-centric service, and have the decades of global expertise to know how to do it well. GGA is a subsidiary of the Europ Assistance (EA) Group – a division of The Generali Group, a global corporation with almost two centuries of experience – and has been protecting millions of lives from the threat of identity theft for nearly 15 years. With offices in more than 25 countries and over 50 years of assistance experience, our combination of global reach and customer expertise is unparalleled.
Customizable Solutions that Remain Competitive We believe in keeping the people behind the data at the heart of our service – our customers, clients, and our own employees. We call it being people-first. This inspires our team to consistently provide high-quality identity protection and resolution service. Our award-winning, U.S.-based identity protection resolution team is made up of highly-trained, certified identity Resolution Specialists, available 24/7/365 to educate customers on their specific program, and ready & able to assist them should an identity theft incident occur.
Powerful Technology with Personal Preference While we pride ourselves on providing technology and services that meet customers’ needs and helps our partners achieve their business and program goals, we understand that one size does not fit all. As our clients’ trusted partner in identity protection, we endeavor to always provide customer-centric technology and award-winning service. We provide comprehensive identity and digital protection technology for customers with the ability to choose how and when to engage. This flexibility gives customers the peace of mind they are seeking, in a way that best fits their lifestyle.
Serious Service from Compassionate People While many companies focus on data protection alone, we are dedicated to the well-being of the person behind the data. Our award-winning identity resolution experts go above and beyond to ensure that the recovery process is as quick and easy as possible. You and the consumers you serve will have the peace of mind knowing you’ve chosen a best-in-class partner to handle and resolve the many complex issues involved with identity theft. And as your partner, we are truly committed to the well-being of your customers and employees, as well as to the growth and success of your business.

Our Global Footprint

With a presence in over 90 countries, our Cyber and Identity Protection Services continue to go wherever our clients' businesses take them – as identity theft and fraud knows no bounds.  We customize services to address local market needs and our clients’ desired business model, seamlessly supporting our partners' desires for global solutions and continued growth.

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Our Identity and Cyber Protection Offices

Supporting Identity and Cyber Protection Services business in 90+ countries around the world under the Generali Global Assistance, Iris, and white-labeled branding.

• Bethesda, US - HQ
• Buenos Aires, Argentina
• Sao Paulo, Brazil
• Toronto, Canada
• Santiago, Chile
• Paris, France
• Munich, Germany
• Athens, Greece
• Milan, Italy
• Tokyo, Japan
• Lima, Peru
• Lisboa, Portugal
• Moscow, Russia
• Johannesburg, South Africa
• Madrid, Spain
• Nyon, Switzerland
• Hanoi, Vietnam

Want to know what your customers will be saying about your Identity Protection services?

*real feedback

Iris is a straightforward, safe and effective go to site for identity protection services including credit score monitoring, the ability to keep family members safe as well, and downloadable web protection. With the ability to add family members, it protects loved ones and individuals alike.

The Iris Resolution Specialist was very patient with me and explained the process very thoroughly. He gave me assurance in what to me was a very frightening situation.

Great service for someone looking to have extra protection against identity theft or unauthorized credit use. The website is well organized and easy to navigate. The interface and layout makes it very user friendly. Very competitive pricing compared to similar providers.

I was more than satisfied. There was an address discrepancy on my credit record. It was resolved in 15 mins if that. Whoever I talked to was very confident that he could help me. And I was treated very professional. Thank you.

I feel more confident that we're doing what we can to protect our identities. The representatives have always been courteous, professional and thorough in the dealings I've had with the company and have always been able to answer my questions.

Kind service, problem resolution, and patience. Two technicians helped me for about 45 minutes to resolve website and credit monitoring problems. Thanks for the help.

My home computer got hacked and all our personal info stolen. Eugene was very knowledgeable and helped me to resolve the situation. I feel safe, secure and relieved and can get a peaceful sleep.

In a partnership, you need to make sure all aspects of the relationship are aligned. The perfect partnership has a balance of values, culture, and goals. Legal Resources has found this type of true partnership with Generali Global Assistance (GGA). We value not only the company GGA is, but also the standards of excellence in customer service they have. Generali Global Assistance has stayed true to their commitment of service and quality of products. We look forward to a long term partnership and are excited about our future growth together.

Our Suite of Care Services

At Generali Global Assistance, we pride ourselves on being a people-first organization. We are continuously researching the challenges and concerns of potential customers and partners and developing the technology and services to address them. GGA’s suite of care services are not only designed to help insurance providers stand out in the marketplace and aid in increased retention, they also provide their policyholders real relief during times of distress.

Our care services offering includes identity protection, advanced scam detection, comprehensive assistance while traveling, access to quality in-home care for aging loved ones, and services that handle the administrative details involved in closing a loved one’s affairs – all supported by our certified and caring resolution specialists, available 24/7/365 to respond to life’s unexpected moments.

Whether packaged together or offered separately, GGA is proud to manage these programs on behalf of our business partners and their customers. Take a look at each of our care services programs to learn how they can help your business achieve its goals.

View Our Care Services

Awards

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2020
2019
2018
2017
2016
2015
2014
2013

American Business Award

2020 Achievement in International Expansion

American Business Award

2020 Customer Service Department of the Year

2019 Info Security PG’s Global Excellence Awards

Best Deployments in EMEA (Europe, Middle-East and Africa)

American Business Award

2018 Customer Service Team of the Year in the Business Services Category

PIMA Marketing Methods Competition Award

2018 Silver Marketing Team in the Self-Promotion Category

American Business Award

2018 Marketing Team of the Year

Parent Tested Parent Approved

2018 Winner, Iris

International Business Award

2017 Customer Service Team of the Year in the Financial Services & Insurance Category

American Business Award

2017 Customer Service Team of the Year in the Advertising, Marketing, Public Relations and Business Services Category

International Business Award

2017 Small-Budget Marketing Campaign of the Year (<$3 million/ €5 million) in Marketing Campaign of the Year – All Other Industries

American Business Award

2017 Small-Budget Marketing Campaign of the Year (<$3 million) in Marketing Campaign of the Year – Specialty Category

Golden Bridge Award

2017 Gold Customer Service Department of the Year in the Business Products and Services Category

Golden Bridge Award

2017 Bronze Marketing Team of the Year in the Business Products and Services Category

Association of National Advertisers B2 Awards

2017 Integrated Trade Show Mktg Prog, Under $100K

International Business Award

2016 Customer Service Department of the Year in the Advertising, Marketing, Public Relations & Business Services Category

American Business Award

2016 Customer Service Team of the Year Business Services Category

International Business Award

2015 Customer Service Department of the Year in the Business Services Category

American Business Award

2014 Best Use of Technology in Customer Service Category

International Business Award

2013 Customer Service Team of the Year in the Banking, Financial Services and Business Services Category

Here's what some of the award judges had to say about us!

*real feedback from Stevie Award judges

Identity theft is one of the biggest issues in this modern era, which is very challenging to deal with. GGA taking such a step, not just in the USA but also across 27 countries is impeccable. Wish them all the best to their success and expansion.

Great entry! It is a dominant player in the field of identity protection and customer service in the travel insurance segment. Its philosophy of providing innovative solutions for securely delivering travel risk management insurance services clearly demonstrates its successful business recipe. Its consistent performance over the years is a clear demonstration of the convergence between technology, innovation, and shifting consumer preferences. Global market dynamics and market dislocations are some issues to watch over. Overall, well done!

With the world shifting to the use of technology in a massive way, and with the large expansion in e-commerce around the world and the need of customers, institutions, and countries to preserve this digital exchange, it was necessary to expand the operations of protecting personal identity significantly around the world, which has been achieved by Generali Global Assistance to a large degree so far.

Extremely articulate. story or how the GGA Resolution Center delivered very impressive results in several areas in 2019 while managing through a significant amount of change to their systems/tools and internal processes. Change is inevitable and expected in all businesses today, but when a team can not only adapt to significant change but thrive in these conditions, then they have really accomplished something special. The Resolution Center provides a very critical service to customers at a very stressful time in their lives and it was great to read how much they improved in 2019 and how positively they impacted the lives of their customers.

Forward-thinking market-leading business with customer service at the forefront of it's priorities, and goal of continual improvement across the business.

Very good metrics and customer service-related accomplishments, particularly in the context of this industry.

It’s a truly remarkable feat to achieved international expansion due to its unique identity protection service.

Press

Iris® and Generali Global Assistance in the news.

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Our People

GGA Identity Protection Leadership Team

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Paige L. Schaffer

Chief Executive Officer

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Vladimir Poletaev

Chief Commercial Officer

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Erik Nienaber

Chief Technology & Product Officer

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Eugenia Blackstone

Chief Marketing Officer

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Keuty Gueye

VP of Financial Planning and Analysis

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Ken Voss

VP of Accounting, Tax and Procurement

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Sidick Traore

Director of Service Delivery

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Patxi Hastoy

Director, Program Management, Europe

Get to Know A Few of the Iris Experts

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NEWS

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2 in 3 Concerned About Data Breaches During the Holiday Shopping Season This Year

2 in 3 Concerned About Data Breaches During the Holiday Shopping Season This Year

Generali Global Assistance releases findings from its fourth annual holiday shopping survey

Bethesda, Md. – November 17, 2020Generali Global Assistance, the developer of a proprietary and

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Nationwide and Generali Global Assistance Partner to Enhance Identity Theft Protection

Nationwide and Generali Global Assistance Partner to Enhance Identity Theft Protection

ID Theft Insurance provides huge opportunity for Independent Agents as consumers are unknowingly targets for cybercriminals

COLUMBUS, Ohio | BETHESDA, Maryland – Cybersecurity issues are running

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Generali Global Assistance Supports Cybersecurity Awareness Month

Generali Global Assistance Supports Cybersecurity Awareness Month

Bethesda, Md. – September 29, 2020 – Generali Global Assistance (“GGA”), the developer of a proprietary identity and cyber protection platform, today announced its support of Cybersecurity

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