Identity Protection Resources

Our library of identity & cyber protection resources provides insights and educational content for your organization to leverage. Whether you are looking for information to share with your customers so they can better protect themselves or are hoping to better understand the changing cybersecurity landscape and how it’s impacting your customers, our wide-ranging repository is sure to meet your needs.

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20th Anniversary Infographic

While Iris has evolved into a comprehensive identity protection platform provider, we remain committed to providing our clients with the best solutions to protect their customers from identity theft and cybercrime.

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Iris Powered by Generali Cyber Protection Services

Iris' Personal Cyber Protection Services gives your customers access to 24/7/365 resolution support to help repair damages, advice on how to secure devices, and more!

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The Iris Guide to Outsmarting A Scammer

Outsmart identity thieves and scammers. Keep your identity safe by learning the red flags of a scam or identity theft attempt and the resources you can use to help you along the way.

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Iris' 7th Annual Holiday Identity Theft Survey

Iris® Powered by Generali conducted its 7th Annual Holiday Shopping Identity Theft Survey to gauge consumer sentiments, identify trends in the identity theft and scam landscape, and pinpoint any anomalies.

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Oh, Behave! - The Annual Cybersecurity Attitudes and Behaviors Report 2023

Polling over 6,000 individuals across the US, UK, Canada, Germany, France & NZ, the research examined key cybersecurity behaviors, attitudes and trends.

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Data and Privacy Protections: Building a Trusted Smart Home webinar

Insights into the changing relationship that brands and service providers now have with consumers.

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Our Approach to Account Management

Watch our newest video, "Our Approach to Account Management," to get to know Eduardo, Megan, Bill, and Andrew, and learn how we like to work with our partners.

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Our Approach to Customer Service and Resolution

At Iris Powered by Generali, we take a different approach to identity fraud and theft resolution.

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Data Privacy and Security in the Connected Home

Automation can help create more efficiencies in our daily schedules, and even help ensure our families stay safe. But is safety a double-edged sword when it comes to smart home technology?

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Come Join Us at Iris® Powered by Generali

We are looking for talented, compassionate people to help build our identity & cyber protection business. If being part of a people-first, technology-forward organization sounds like the right place for you, don’t wait to apply!

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Data Privacy and Security in the Connected Home

This whitepaper highlights the risks posed by internet-connected devices, consumers’ perceptions of these risks, and the role smart home platforms can play in mitigating threats.

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5 Steps to Help Protect Your Online Activities

Cybercriminals are lurking in the shadows of the digital world. But don't worry; you have secret superpowers to help you stay safe online. Check out these five tips to help you become an online safety hero.

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Safer Internet Day Tips & Best Practices

Want to learn how to avoid falling victim to online scams? Check out our short video for some tips and best practices to help you mitigate your risk of identity theft and fraud.

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How To Continuously Improve Your NPS: Even If Your Customers Call You in Distress

Improve customer satisfaction and drive business growth with actionable strategies for increasing your Net Promoter Score.

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Customer Case Study - How Iris’ Partner Marketing Can Work for You

Our partner is a leading affinity solutions provider & marketer managing over 100 groups.

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6th Annual Holiday Identity Theft Survey: An Infographic Ebook

While the holidays can be a joyous occasion, this is also a busy time of year for your customers and…identity thieves.

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Customer Experience: Is There Room for Empathy?

This report explores the impacts of identity fraud on consumers, consumer demand for more empathy during the resolution process, and how significant the customer experience is in strengthening retention and new growth.

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Our Approach to Marketing Pt. 2

Watch this video and more on our Iris Powered by Generali YouTube channel.

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Our Approach to Marketing Pt. 1

Watch this video and more on our Iris Powered by Generali YouTube channel.

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Make Protecting Their Identity Part of Your Identity

With data breaches and fraud on the rise, consumers across the globe are growing ever more fearful and concerned.

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Three Reasons Why Your Cybersecurity Solution Should Include Identity Protection

The fraud climate has undergone rapid change within the last two years and your customers may not be protected.

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3 Reasons Why Your Cybersecurity Solution Should Include Identity Protection

New ways of working, shopping, doing business, and living in general both ripened and shifted the fraud landscape.

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Iris' 2021 Highlight Reel

There was so much to be proud of that we decided to list our top 10 highlights of 2021. Come have a look at the awards we've won, the products we've launched, and much more – all thanks to the people that make us people first.

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Iris' 5th Annual Holiday Identity Theft Survey

Iris® Powered by Generali conducted its 5th Annual Holiday Identity Theft Survey to gauge consumer sentiments and to get a feel for what this season is shaping up to look like.

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Child Identity Fraud: A Web of Deception and Loss

This report delves into child ID theft and fraud in the United States and showcases the behaviors and characteristics that put children at greatest risk.

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Fraud-Prevention Education: A Positive Customer Experience

The COVID-19 pandemic set the perfect stage for criminals to take advantage of and exploit consumers’ vulnerabilities related to self-imposed and forced isolation.

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5 Ways You Can Be Victimized Online

Knowing the risks is critical in helping you practice safe online habits. Here are five tactics identity thieves will use to steal your personally identifiable information and tips to help mitigate your risk.

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Iris Powered by Generali’s OnWatch® Service Overview

Watch this video and more on our Iris Powered by Generali YouTube channel.

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Customer Case Study - Resolving a Cyber Crime

Personal cyber protection & resolution services are becoming increasingly important when it comes to combatting scams...

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Guardians of Identity & Cyber Protection

Generali Global Assistance and Benenson Strategy Group published their second ID Theft & Cybercrime Research Study, and both insurers and financial institutions alike should take note.

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The Value of Partner Marketing

Watch this video and more on our Iris Identity Protection Youtube Channel.

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GGA's Identity Protection 2020 Highlight Reel

Generali Global Assistance expanded its international footprint in 2020 by launching its Identity Protection platform in 68 additional countries.

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The Changing Dynamics of the Customer Relationship

“Personal” may not be the first word you would use to describe your relationship with your customers, but as an insurer, it should be near the top.

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GGA's 4th Annual Holiday Identity Theft Survey

While shopping habits have shifted as a direct result of the COVID-19 pandemic, the fear of data breaches and identity theft remains. Find out what businesses can do to help instill a little more trust in their customers this holiday season.

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The Realities of Identity Theft Resolution

The gateways to identity theft are many – data breaches, hacked cell phones, dumpster-diving fraudsters... Generali Global Assistance (GGA) explores three common theft scenarios – some of which your customers may have likely already experienced.

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A Clear Vision for Financial Institutions in 2020

Cyberattacks have become the new norm for businesses as U.S. data breaches have reached record numbers totaling over 11,260 between 2005 and 2019...

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Seniors & Millennials: Uncovering the Likenesses & Disparities in Today’s Digital Age

Seniors and millennials may be more alike than many believe. In fact, there are striking similarities that call for a closer look. So Generali Global Assistance (GGA) did just that.

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GGA's 3rd Annual Holiday Identity Theft Survey: An Infographic Ebook

According to our 3rd Annual Holiday Identity Theft Survey, in which we polled 1,004 American adults (ages 18 years and older), we found that consumers’ concern around identity theft...

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In the Age of the Data Breach, How Are You Preparing Your Customers for the Unexpected?

In 2018, there were 1,138 reported data breaches. That’s a drastic increase from the amount reported in...

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GGA Publishes First Global Consumer Survey, Shedding Light on Identity Theft as a Growing Global Concern

Conducted by LEXIS on behalf of GGA in 9 key countries, the Cyber Barometer Survey gathered opinions from 800...

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Improving Your Cyber Literacy

The Internet of Things (loT) has ushered in new conveniences, increased opportunities, and added means to share, connect, shop, and more. The integration of the Internet into almost every aspect of our lives has fundamentally redefined the way we as consumers operate.

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Meet Iris Identity Protection from Generali Global Assistance

Watch this video and more on our Iris Identity Protection Youtube Channel.

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A Multi-Generational Workforce

Today’s workplace is vastly different from what it was just a few decades ago. Indeed, technology has played the biggest role in shaping today’s offices...

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The Impact of Cybersecurity Incidents on Financial Institutions

Analysis of the types of attacks behind data breaches in the financial industry and how they manifest. We also look at the impact that these events can have on a company, such as financial loss, damage...

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Gifting Your Customers the Promise of Protection

Our paper analyzes the currently trending in-store and online shopping scams that increase consumer risk for identity theft and fraud during the holiday season.

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Help Your Employees Overcome Cybersecurity Fears by Promoting Cyber Awareness

Increased cyber awareness has never been more important for businesses and consumers...

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Data Protection: Employer Obligations and Motivations

Comprehensive next steps to employers on improving the data security of employee information, by both outlining how this information is most often compromised and detailing best practices to mitigate risk...

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Enterprise Solutions White Paper: A New Customer Loyalty Paradigm

Does your company have a loyalty program that delivers value, addressing your customers’ most important needs?

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Phishing and Tax Fraud: Understanding these Growing Crimes’ Effects on Businesses

Explore the effects of phishing and tax fraud on businesses and the startling fraud trends in the FTC’s recently released Consumer Sentinel Network (CSN) Data Book...

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#PeopleFirst: Malick Sy

We launched our #PeopleFirst video series, to highlight the people that make us #PeopleFirst. To us, their commitment to our customers comes across in the work that they do and we hope this video series gives you a glimpse into their dedication.

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Partner Case Study - One of Iris’ First-Ever Identity Protection Clients Achieves 2% Higher Retention of Policyholders with Product

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Your Customers’ & Employees’ Odds of Becoming Identity Theft Victims

Have you ever wondered about your odds of being a victim of identity theft?

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Combating Cybercrime is a Shared Responsibility

Each year the number and sophistication of cyber attacks worldwide swell. Attacks against businesses large and small, governments, and individuals are now simply par for the course...

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Privacy is Good for Business

Once lost, customer trust can be hard to regain, especially in the era of the data breach. Over 1,000 data breaches were projected to be reported before the end of 2017, exposing over 9 billion records since 2013!

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#PeopleFirst: Chanika Cobb

We launched our #PeopleFirst video series, to highlight the people that make us #PeopleFirst. To us, their commitment to our customers comes across in the work that they do and we hope this video series gives you a glimpse into their dedication.

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Before the Aftermath – The Importance of Identity Protection in the Age of the Data Breach

It's no secret that knowledge is power, and the best way for consumers to protect themselves starts with education...

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Before the Aftermath – The Importance of Identity Protection in the Age of the Data

Data breaches can leave behind a path of destruction that lasts for years, sometimes forever. Data breaches can leave behind a path of destruction that lasts for years, sometimes forever.

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The People That Make Us #PeopleFirst

Watch this video and more on our Iris Identity Protection Youtube Channel.

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Infographic: Identity Thief Toolkit

There were over 15 million victims of identity fraud in 2016. Smart thieves are using new and increasingly convincing social engineering tactics to obtain the confidential information they need to steal identities. Read the infographic below to learn some...

Case Study

Partner Case Study - Iris Addresses Global Cybercrime Issue with Research-Driven International Identity Protection Platform

Cybersecurity is one of the single biggest risks organizations throughout the...

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Partner Case Study - A White-Label Solution Drives Retention and Forges Long-Term Partnership

As a leader and innovator in the legal benefits industry for almost 30 years, our Client provides a broad range of legal...

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Customer Case Study - Fraudulent Credit Card Charges

A call came into Iris' 24/7 assistance center from an agent on behalf of a customer who found a $140 fraudulent charge...

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Customer Case Study - Fraudulent Income Tax Returns Filed

Iris' assistance center received a call from a customer reporting that someone had fraudulently filed state and federal...

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Customer Case Study - Identity Theft by a Family Member

A customer called the Iris 24/7 assistance center after discovering multiple fraudulent accounts open in his name. Months earlier, he discovered one fraudulent account...

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Customer Case Study - Paypal Account Compromised

Iris received a call from a customer who discovered that someone had ordered a watch using his PayPal account without his permission. He had already contacted PayPal to have the money refunded to his account but...

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Customer Case Study - Purse Stolen in Costa Rica

A customer and his wife were on vacation in Costa Rica when the wife’s purse was stolen out of their rental car, along with her passport, credit cards, camera, driver’s license, and Medicare card...

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Customer Case Study - Customer Lured By Phishing Scam

A customer contacted Iris' 24/7 assistance center after his Social Security number was compromised by a phishing scam. The customer was paying a medical bill online and received a pop-up window asking him to input...

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Customer Case Study - Customer Suffers Medical Identity Theft

A customer called Iris' 24/7 assistance center to report that she had been the victim of medical identity theft. She had received an explanation of benefits letter from...

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Customer Case Study - Fraudulent Bank Charges

A customer contacted Iris to report that she was notified by her bank that her account had been flagged for fraudulent activity. Though her bank refunded the money taken from her account...

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Customer Case Study - Fraudulent Checks Drain Customer’s Account

A customer contacted Iris to report that she was notified by her bank that her account had been flagged for fraudulent activity. Though her bank refunded the money taken from her account...