Scammers today use increasingly convincing tactics — making it hard for consumers to discern legitimate messages from deceptions. When your customer receives a message that they suspect is a scam, how can they tell if it’s safe to interact with it? ScamAssist is a distinctive scam analysis tool and 24/7 service that helps your customers avoid falling for scams of all kinds.
Our team of trained experts investigates any suspicious message a customer submits for signs of fraud.
Our experts analyze these messages using a rigorous proprietary methodology, comparing them to known scams and phishing schemes.
Our team sends the customer a detailed assessment of how likely the message is to be a scam and recommended next steps to minimize the damage.
ScamAssist includes both an easy digital submission experience for suspicious emails and access to our Resolution Specialists for support on any type of scams — email, phone, text message, or direct mail. Create a seamless experience for your customers by offering ScamAssist in your brand and incorporating online access via your existing customer interface.
*Devices are illustrations of ScamAssist branding opportunities.
Americans lost $28 billion to scams in 2021
$1,029 lost per victim on average
Cons and scams are nothing new, but they remain effective — Americans lost a total of $28 billion to scams in 2021, with an average loss of $1,029 per victim. As consumers have shifted to more convenient ways of managing their personal finances such as email, websites, and smartphones, scammers have followed with techniques that are increasingly sophisticated and more difficult to discern. Give your customers a trusted resource they can turn to for peace of mind with Iris Powered by Generali's ScamAssist service.
1. Javelin Strategy & Research, Identity Fraud Study, 2022
The secret to ScamAssist's success is the involvement of our full-time U.S.-based resolution team.
Our scam analysis experts act as trusted advisors to customers by evaluating a wide range of solicitations using a consistent, proprietary methodology.
Iris® Powered by Generali is not responsible or liable for the availability, safety, accuracy, or effectiveness of the techniques, products, tools, or resources used by Iris® Powered by Generali in its ScamAssist® service and customers’ access and use of ScamAssist® is entirely at their own risk.
Request a demo today to learn how ScamAssist, a unique, online scam analysis tool, can help your business stand out from the crowd and strengthen customer retention and loyalty.