Iris Covers the Full Spectrum of Identity Security: Protect, Detect, Alert, & Resolve

Our array of solutions allows you to select the levels and types of protection that are best suited for your business goals and customer base. From a comprehensive protection package to a micro-experience focused on a more specific area of risk, we've got you covered.

Our Pillars of Protection

Our “people-first” philosophy starts in product inception. By aligning every piece of our product with one of our four pillars of protection, we ensure that we’re solving real problems, leading to a more utilized product and ultimately, a more secure identity.



Defend personal information and secure digital profile.


Track identity risk level and detect fraud early.


Receive suspicious activity information and take action immediately.


Repair damage quickly and easily with help from Iris’ experts.
Only got a minute? View our 60-second videos to learn more about each pillar.

Defend personal information and secure digital profile.


Track identity risk level and detect fraud early.


See suspicious activity and act immediately.


Iris’ experts repair problems quickly and easily.


Iris offers powerful software to protect users from cyber threats, user-friendly interfaces that can stand alone or complement other security offerings, vast libraries of educational material, and more.


Available on a brandable online platform, ScamAssist® combines industry-leading scam detection tools and Iris’ certified Resolution Specialists to determine the legitimacy of suspicious messages. Users will receive a professional assessment of the message, along with personalized recommendations for next steps.   

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Personal Cyber Protection

Our cyber protection services are designed to minimize cyber threats, offer expert guidance, and provide restoration support should your customers' computers, mobile devices, or home internet be impacted by a cyberattack.

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Beneficiary Companion®

The death of a loved one triggers a series of tasks that require immediate attention. At a time of loss, the last thing survivors want to have to deal with is the theft or fraudulent use of a deceased loved one’s identity. With Beneficiary Companion, we focus on reducing your customers’ risk while they focus on the healing process.

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24/7 Identity and Cyber Expertise

U.S.-based, certified Resolution Specialists who are FCRA-, CIPA-, and CTRMS-certified are available 24/7 to educate users on how identity theft occurs and provide tips to prevent incidents of identity fraud and cyberattacks. They’re also always available to schedule a call with a Cyber Specialist that will fully review any issue and/or system that may be impacted to provide prompt resolution.

Fraud Alerts and Security Freezes

The Iris portal experience provides users with convenient links and guidance to help them place notices on their credit reports so that potential creditors will contact them prior to issuing credit, as well as to place formal freezes on the opening of credit lines, bank accounts, and utilities.

Monthly Risk Alert Newsletter Email

Regular communications sent to users to keep them abreast of identity-related threats that are commonly faced by today’s consumers, as well as the services and protections they can take advantage of through their identity theft protection program.

Device Protection

Iris’ Online Data Protection software provides peace of mind when browsing the Internet. This protection includes three pieces of software: DataScrambler® (anti-keylogging), PhishBlock® (anti-phishing), and RansomStopTM (anti-ransomware).

Opt-Out Services

Iris’ opt-out services help protect privacy by reducing pre-approved credit card offers and marketing phone calls that can be used by thieves to steal personal information.

Preventative Education

Online resources to help educate users on how identity theft occurs, along with protective measures anyone can take to limit their risk.

Identity Theft Protection Kit

Iris’ Identity Theft Protection Kit explains many forms of identity theft in addition to providing prevention advice and resolution resources. The kit also contains a Federal Trade Commission sample affidavit form as well as sample letter templates for filing disputes in cases of identity theft or fraud.


Iris' award-winning platform utilizes automated monitoring and human threat intelligence that is continuously surveying cybercriminals and their tactics on the deep and dark web where personal data is bought and sold.
Identity Monitoring

Iris scours the deepest corners of the Internet, searching for compromised credentials and potentially damaging use of personal information in order to detect fraud at its inception and warn users so they can take immediate action. Additional details on Identity Monitoring can be found in the Alert section.

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Credit Monitoring

Iris' Credit Monitoring tracks profile changes at all three major credit bureaus – Equifax®, TransUnion®, and Experian® – to help ensure nothing falls through the cracks. Customers receive detailed notifications of suspicious activities, such as new credit inquiries or accounts. Providing your customers access to their credit report and score is also an option.

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Email Health Check

Our dynamic search tool allows users to see if their email address has been compromised in a data breach. Email Health Check provides detailed information regarding where and when the instance occurred, the specific information found, and provides users the specific steps needed to remedy the uncovered security issues.

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Prior Incident Detection

Iris’ Identity Monitoring service conducts a look-back, searching potentially compromised data to identify previously unknown incidents of identity theft.


Iris' Credit and Identity Monitoring warns users of potential suspicious activity, allowing them to take immediate action should the activity be unauthorized. Users are able to get notified via email and/or text message, securely view alert details, and keep their list of alerts organized. Whatever the case, our award-winning Resolution Specialists are standing by 24/7 to help.
Identity Monitoring Alerts

Users are notified when pieces of their identity are found on the deep and dark web, while also providing them details and remediation steps so they can take immediate action to minimize damage.

  • High-Risk Transactions
  • Unlike other providers, Iris’ Identity Monitoring also monitors for high-risk transactions with more than 2,500 U.S. corporations, including 100% of banks, to uncover and thwart account takeover attempts.
  • Compromised Credentials
  • Monitors users’ online credentials on sources, such as hacker dump sites, the black market, hacktivist forums, file sharing portals, botnet exfiltration, data leaks, and malware logs.
  • Internet Black Market Surveillance
  • Monitors the underground economy to uncover exposed, sensitive information to determine if personal identifying information appears. Additionally, users are notified of upcoming expirations associated with information they enter for monitoring.
Credit Monitoring Alerts

Users are notified about a comprehensive range of changes relevant to their credit record, including critical identity theft indicators, such as:

  • New account opened
  • Address change
  • New credit inquiry
  • New authorized card user
  • New auto lease
  • Card reported lost/stolen
  • Bankruptcy notice
  • Listed as deceased
  • Vantage Score change
  • And more!


Our team of award-winning Resolution Specialists is available 24/7/365 to help resolve incident(s) of identity theft/fraud and prevent further damage. And they do it all with the highest standard of care and white-glove service.
U.S.-Based Certified Resolution Specialists

Our Resolution Specialists are FCRA-,CIPA®-, CompTIA Security+, and CTRMS- certified. Unlike traditional call centers, our Resolution Specialists are not measured on metrics like call duration or calls per hour. Rather, empathy, assistance, and immediate action are their top priorities.

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Multi-lingual Support

We provide access to Spanish and French speakers via our in-house Resolution Specialists, and when necessary, we can provide translation services via telephone interpreters around-the-clock for 200+ languages & dialects.

Resolve Prior Incidents

Even if an incident of identity theft occurred prior to enrollment of your unique program, as long as there was no prior knowledge of the incident at the time of enrollment, our Resolution Specialists will work to correct any identity-related issues your customers may be experiencing from this pre-existing incident.

ID Theft Affidavit Assistance & Submission

If a user’s identity has been compromised, we’ll provide them with a pre-populated identity theft affidavit to dispute any fraudulent claims or activity. After assisting with its completion, we will then submit the affidavit to the appropriate authorities, credit bureaus, and creditors on their behalf.

Creditor Notification, Dispute, & Follow-Up

We’ll contact the creditor’s fraud departments with itemized account statements to dispute each fraudulent occurrence on the user’s behalf. We’ll also continue to follow up with creditors until each matter has been properly handled, all while keeping the user abreast throughout the entire process with status reports.

Inform Police/Legal Authorities

We’ll assist in reporting any fraudulent activity to the local authorities and will also forward reports to creditors.

Lost Wallet Assistance

We’ll assist in notifying the appropriate bank or issuing authority to cancel and replace stolen or missing items, such as debit/credit card(s), driver’s license, Social Security card, and/or passport.

Emergency Cash Advance

We’ll provide an emergency cash advance of up to $500 when identity theft occurs more than 100 miles away from the user’s primary place of residence.

Emergency Travel Arrangements & Journey Continuation

If identity theft occurs while traveling more than 100 miles away from home, we’ll assist with making emergency travel arrangements, including airline, hotel, and car rental reservations.

Up to $2 Million Identity Fraud Insurance*

Plans include up to $1 Million and up to $2M in Identity Fraud Expense Reimbursement for covered expenses, Home Title Fraud, and Cyber Extortion, and up to $1M in Cash Recovery for unauthorized electronic fund transfers from Checking & Savings Accounts or Investment/Health Savings Accounts.*

Data Recovery & Device Clean-Up Assistance

Our dedicated team will work to remove malware, ransomware, or viruses from a users' computer and internet-connected devices via remote access. We’ll also make sure their important personal files stay intact.

Home Internet Security Restoration

If your customers are a victim of a cyberattack, our dedicate team of specialists will work to restore their home’s internet connection and internet-connected devices and re-secure their home networking infrastructure.

Note: Solutions listed in blue represent standalone services; those in black are features of services and cannot be purchased individually.

*Identity Fraud - Expense Reimbursement, Cash Recovery Aggregate, and Investment & HSA Cash Recovery benefits are underwritten and administered by American Bankers Insurance Company of Florida, an Assurant® company, under group or blanket policies issued to Iris® Powered by Generali for the benefit of its Members. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits at