Our “people-first” philosophy starts in product inception. By aligning every piece of our product with one of our four pillars of protection, we ensure that we’re solving real problems, leading to a more utilized product and ultimately, a more secure identity.
Iris offers powerful software to protect users from cyber threats, user-friendly interfaces that can stand alone or complement other security offerings, vast libraries of educational material, and more.
Available on a brandable online platform, ScamAssist® combines industry-leading scam detection tools and Iris’ certified Resolution Specialists to determine the legitimacy of suspicious messages. Users will receive a professional assessment of the message, along with personalized recommendations for next steps.
IDRiskIQTM allows users to take a brief assessment that evaluates their demographics, online behavioral attributes, and the devices they use to better assess their susceptibility to fraud. Upon completion of the assessment, users will receive their IDRiskIQ score along with immediate, personalized feedback on steps they can take to protect themselves against cybercrime and identity fraud.
Breach Catalog is an easy-to-use, interactive tool that allows users the ability to search known data breach collections to see what consumer data has been exposed and opt-in for email notifications on future breaches related to a particular company, while also educating users on what to do if they have been affected.
Our cyber protection services are designed to minimize cyber threats, offer expert guidance, and provide restoration support should your customers' computers, mobile devices, or home internet be impacted by a cyberattack.
The death of a loved one triggers a series of tasks that require immediate attention. At a time of loss, the last thing survivors want to have to deal with is the theft or fraudulent use of a deceased loved one’s identity. With Beneficiary Companion, we focus on reducing your customers’ risk while they focus on the healing process.
U.S.-based, certified Resolution Specialists who are FCRA-, CIPA-, and CTRMS-certified are available 24/7 to educate users on how identity theft occurs and provide tips to prevent incidents of identity fraud and cyberattacks. They’re also always available to schedule a call with a Cyber Specialist that will fully review any issue and/or system that may be impacted to provide prompt resolution.
The Iris portal experience provides users with convenient links and guidance to help them place notices on their credit reports so that potential creditors will contact them prior to issuing credit, as well as to place formal freezes on the opening of credit lines, bank accounts, and utilities.
Regular communications sent to users to keep them abreast of identity-related threats that are commonly faced by today’s consumers, as well as the services and protections they can take advantage of through their identity theft protection program.
Iris’ Online Data Protection software provides peace of mind when browsing the Internet. This protection includes three pieces of software: DataScrambler® (anti-keylogging), PhishBlock® (anti-phishing), and RansomStopTM (anti-ransomware).
Iris’ opt-out services help protect privacy by reducing pre-approved credit card offers and marketing phone calls that can be used by thieves to steal personal information.
Online resources to help educate users on how identity theft occurs, along with protective measures anyone can take to limit their risk.
Iris’ Identity Theft Protection Kit explains many forms of identity theft in addition to providing prevention advice and resolution resources. The kit also contains a Federal Trade Commission sample affidavit form as well as sample letter templates for filing disputes in cases of identity theft or fraud.
Iris scours the deepest corners of the Internet, searching for compromised credentials and potentially damaging use of personal information in order to detect fraud at its inception and warn users so they can take immediate action. Additional details on Identity Monitoring can be found in the Alert section.
Iris' Credit Monitoring tracks profile changes at all three major credit bureaus – Equifax®, TransUnion®, and Experian® – to help ensure nothing falls through the cracks. Customers receive detailed notifications of suspicious activities, such as new credit inquiries or accounts. Providing your customers access to their credit report and score is also an option.
Our dynamic search tool allows users to see if their email address has been compromised in a data breach. Email Health Check provides detailed information regarding where and when the instance occurred, the specific information found, and provides users the specific steps needed to remedy the uncovered security issues.
Iris’ Identity Monitoring service conducts a look-back, searching potentially compromised data to identify previously unknown incidents of identity theft.
Users are notified when pieces of their identity are found on the deep and dark web, while also providing them details and remediation steps so they can take immediate action to minimize damage.
Users are notified about a comprehensive range of changes relevant to their credit record, including critical identity theft indicators, such as:
Our Resolution Specialists are FCRA-,CIPA®-, CompTIA Security+, and CTRMS- certified. Unlike traditional call centers, our Resolution Specialists are not measured on metrics like call duration or calls per hour. Rather, empathy, assistance, and immediate action are their top priorities.
We provide access to Spanish and French speakers via our in-house Resolution Specialists, and when necessary, we can provide translation services via telephone interpreters around-the-clock for 200+ languages & dialects.
Even if an incident of identity theft occurred prior to enrollment of your unique program, as long as there was no prior knowledge of the incident at the time of enrollment, our Resolution Specialists will work to correct any identity-related issues your customers may be experiencing from this pre-existing incident.
If a user’s identity has been compromised, we’ll provide them with a pre-populated identity theft affidavit to dispute any fraudulent claims or activity. After assisting with its completion, we will then submit the affidavit to the appropriate authorities, credit bureaus, and creditors on their behalf.
We’ll contact the creditor’s fraud departments with itemized account statements to dispute each fraudulent occurrence on the user’s behalf. We’ll also continue to follow up with creditors until each matter has been properly handled, all while keeping the user abreast throughout the entire process with status reports.
We’ll assist in reporting any fraudulent activity to the local authorities and will also forward reports to creditors.
We’ll assist in notifying the appropriate bank or issuing authority to cancel and replace stolen or missing items, such as debit/credit card(s), driver’s license, Social Security card, and/or passport.
We’ll provide an emergency cash advance of up to $500 when identity theft occurs more than 100 miles away from the user’s primary place of residence.
If identity theft occurs while traveling more than 100 miles away from home, we’ll assist with making emergency travel arrangements, including airline, hotel, and car rental reservations.
Up to $1 Million Identity Fraud Expense Reimbursement, as well as other Optional Benefits, such as Cash Recovery Aggregate for Unauthorized Electronic Fund Transfers from Checking & Savings Accounts, or Cash Recovery for Unauthorized Electronic Fund Transfers from Investment/Health Savings Accounts*
Our dedicated team will work to remove malware, ransomware, or viruses from a users' computer and internet-connected devices via remote access. We’ll also make sure their important personal files stay intact.
If your customers are a victim of a cyberattack, our dedicate team of specialists will work to restore their home’s internet connection and internet-connected devices and re-secure their home networking infrastructure.
Note: Solutions listed in blue represent standalone services; those in black are features of services and cannot be purchased individually.
*Identity Fraud - Expense Reimbursement, Cash Recovery Aggregate, and Investment & HSA Cash Recovery benefits are underwritten and administered by American Bankers Insurance Company of Florida, an Assurant® company, under group or blanket policies issued to Iris® Powered by Generali for the benefit of its Members. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits at https://www.irisidentityprotection.com/terms-conditions.