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©2023 Iris Powered by Generali. All rights reserved.
While our technology has undoubtedly evolved over the last two decades since we first began offering identity resolution services in 2004, there’s one thing that hasn’t changed: the level and quality of care we provide to our customers.
We’ll put it bluntly – you won’t find customer service like ours in the identity & cyber protection space (and we’ll even go as far to say that it’s unmatched in any industry). Whether you choose to white-label your program or not, we know our always-available, multilingual Resolution Specialists are still an extension of your brand.
Over the past 10 years we have sustained a 99% retention rate among our business partners.
Call centers are often measured on handle times, wait times, and other productivity metrics that give little insight into the happiness of the customer. At Iris, every single one of our Resolution Center employees are measured on customer satisfaction – from Resolution Specialists to floor managers to the VP.
We know that discovering you’ve been the victim of identity theft or fraud can be downright devastating. Your customers need someone who knows exactly what to do, but that can also handle these details with empathy and compassion. It’s one of the things we do best.
When your customer calls, they reach an expert who has not only undergone extensive in house-training,
but has also achieved the following third-party credentials:
The FCRA Basic Certificate Program provides participants with a core understanding of foundational information core to the Fair Credit Reporting Act (FCRA). Staff at every level within an organization will benefit from this program. By supporting staff participation in the certificate programs, organizations are able to demonstrate an investment in both people and products and a commitment to compliance throughout their organization.
The CIPA program is an international identity theft management certification which is designed for professionals who can educate, guide, and support consumers with their identity theft prevention, detection, investigation, and resolution solutions.
Individuals who become Certified Identity Protection Advisor professionals demonstrate possessing unique knowledge and skills for solving one of today’s increasing and challenging issues facing businesses and consumers.
The ICFE's Certified Identity Theft Risk Management Specialist – CITRMS® XV is the nation’s only acclaimed training program in Identity Theft Risk Management. The CITRMS® XV Independent Study Guide (ISG) and Exam was written exclusively for the ICFE by Yan Ross, a 25-year veteran of Financial Institution Law, Editor-in-Chief of Cyber Defense Magazine, and the Director of Special Projects for the ICFE.
The ICFE Certified Identity Theft Risk Management Specialists – CITRMS® XV training course prepares enrollees for a focus as an educator. CITRMS® XV participants are the front line of identity theft risk management and defense for consumers and small businesses alike. Helping people learn how to access and manage their individual or small business risks from becoming victims of identity theft.
*Certification type is dependent on the job title within the resolution department. Based on case type, cases are assigned accordingly to the appropriately certified resolution specialist.
CompTIA Security+ is the first security certification a candidate should earn. It establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. Security+ incorporates best practices in hands-on troubleshooting, ensuring candidates have practical security problem-solving skills required to:
*Certification type is dependent on the job title within the resolution department. Based on case type, cases are assigned accordingly to the appropriately certified resolution specialist.
The FCRA Basic Certificate Program provides participants with a core understanding of foundational information core to the Fair Credit Reporting Act (FCRA). Staff at every level within an organization will benefit from this program. By supporting staff participation in the certificate programs, organizations are able to demonstrate an investment in both people and products and a commitment to compliance throughout their organization.
The CIPA program is an international identity theft management certification which is designed for professionals who can educate, guide, and support consumers with their identity theft prevention, detection, investigation, and resolution solutions.
Individuals who become Certified Identity Protection Advisor professionals demonstrate possessing unique knowledge and skills for solving one of today’s increasing and challenging issues facing businesses and consumers.
The ICFE's Certified Identity Theft Risk Management Specialist – CITRMS® XV is the nation’s only acclaimed training program in Identity Theft Risk Management. The CITRMS® XV Independent Study Guide (ISG) and Exam was written exclusively for the ICFE by Yan Ross, a 25-year veteran of Financial Institution Law, Editor-in-Chief of Cyber Defense Magazine, and the Director of Special Projects for the ICFE.
The ICFE Certified Identity Theft Risk Management Specialists – CITRMS® XV training course prepares enrollees for a focus as an educator. CITRMS® XV participants are the front line of identity theft risk management and defense for consumers and small businesses alike. Helping people learn how to access and manage their individual or small business risks from becoming victims of identity theft.
*Certification type is dependent on the job title within the resolution department. Based on case type, cases are assigned accordingly to the appropriately certified resolution specialist.
CompTIA Security+ is the first security certification a candidate should earn. It establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. Security+ incorporates best practices in hands-on troubleshooting, ensuring candidates have practical security problem-solving skills required to:
*Certification type is dependent on the job title within the resolution department. Based on case type, cases are assigned accordingly to the appropriately certified resolution specialist.
Recovering from identity fraud means dozens of phone calls and time spent disputing, submitting paperwork, and more. Let us take those stressful tasks off your customers’ shoulders. When we say we do it for you, we mean that 100%. Our Resolution Specialists will take care of everything.
Moreover, all Iris resolution systems and tools are tightly integrated to ensure a smooth and easy customer experience – that’s as brief as possible, because we know your customers have their own lives to get back to.
Affidavit Submission
Communication With Law Enforcement
Creditor Notification & Follow-Up
Lost Wallet Assistance & Emergency Cash Advance
Travel Arrangements & Translation Services
Three Bureau Credit Fraud Alert Placement Assistance & Credit Freeze Assistance
Medical Identity Theft Assistance & More!
©2023 Iris Powered by Generali. All rights reserved.
