The unfortunate reality is that most call centers don’t prioritize empathy in their customer interactions. At Iris, it’s all about empathy – and it makes all the difference. Whether you choose a fully integrated comprehensive identity & cyber protection program or standalone support services, your customers’ interactions with Iris specialists will always be ones worth raving about.
And when your customers have an amazing experience with us, it means they’ve had an amazing experience with your business. With just a 13-second average speed to answer, we delight them from the get-go. From there, it only gets better – we don’t measure our specialists on how quickly they get customers off the phone, instead focusing on factors like professionalism, a caring attitude, and the outcome of the call.
When your customer calls, they reach an expert who has not only undergone extensive in house-training, but has also achieved a range of the following third-party credentials.
The FCRA Basic Certificate Program provides participants with a firm understanding of foundational information core to the Fair Credit Reporting Act (FCRA).