Personal Cyber
Protection Services

Iris^® Powered by Generali's cyber protection services are designed to help reduce the risk of cybercrime interrupting consumers’ lives by providing a suite of online data protection software along with the personal advice and technical assistance consumers want.

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Why Personal Cyber Protection?

We are more connected than ever – from smartphones to IoT devices – and with these technological advances comes greater convenience, but also greater risk. Our cyber protection services are designed to minimize cyber threats, offer expert guidance, and provide restoration support should your customers' computers, mobile devices, or home internet be impacted by a cyberattack.

Personal Cyber Protection Advice and Guidance

Our dedicated team of Cyber Risk Specialists are available to assist with any concerns or questions about staying safe online and cyberattacks. Services include:

Phone support to answer questions on best practices, review attempts of device compromises such as spam emails, and suggestions on prevention
Educational articles on security topics such as home network, email, online browsing, unsecured WiFi hotspot usage, and backup & restoration

Data Recovery and Device Clean-Up Assistance

Our dedicated team will work to remove malware, ransomware, and/or viruses from computers and internet-connected devices via remote access. We’ll also make sure important personal files stay intact. Services include:

Updates and upgrades of operating system (OS) patches related to security vulnerabilities in PC and mobile devices
Assistance in device restoration to a working state, including OS reinstallation or device reset
Assistance with setup of regular backup to a preferred solution to ensure optimal availability in the event of loss
Scan and removal of infections such as virus, malware, adware, etc. where possible
Device tune-up to improve performance and operability

Home Internet Security Restoration

Our dedicated team of specialists will work with victims of a cyberattack to restore their home’s internet connection and internet-connected devices and re-secure their home networking infrastructure. Services include:

Identification and troubleshooting internet service to confirm issue and repair any connectivity operating system (OS) or configuration issues on devices
Advice on resolution steps if the issue is outside of the home environment
Optimization of WiFi for connected devices in the home environment
Troubleshooting, research, and repair of router or connected devices; ensuring that the router is updated to the latest OS and firmware
Ensuring that the connected home bridge is updated to the latest OS and firmware
Providing information and answering questions on best practices to secure the home network

Frequently Asked Questions

What is Personal Cyber Protection?

Personal Cyber Protection from Iris® Powered by Generali is a premium service that gives your customers access to expert cyber support, hands-on device recovery, and home internet security restoration. It’s designed to keep consumers’ digital lives running after a cyberattack, reducing the disruption and frustration they feel when unprotected or victimized.

What cyber threats does this service address for my customers?

The service addresses some of the most common and costly consumer cyber threats, including ransomware, malware, viruses, and home network breaches.

If a customer’s device is compromised, what does Iris do to fix it?

Iris’ Cyber Risk Specialists will remotely access the affected internet-connected device, scan and remove infections such as viruses, malware, adware, etc., where possible, update the operating system’s security patches, restore the device to a working state, and assist with the setup of regular backups to help ensure optimal availability in the event of loss.

Does Personal Cyber Protection extend beyond devices to address home network issues caused by a cyberattack?

Yes. If a customer’s home network is compromised, Iris specialists restore internet connectivity, troubleshoot and repair routers and connected devices, update firmware, optimize WiFi, and re-secure the home network infrastructure. They also provide guidance on best practices to secure the home network.

How can Personal Cyber Protection fit the identity protection program I choose to offer my customers?

Personal Cyber Protection helps you build a comprehensive, multi-layered protection program for your customers. It is a natural complement to Iris’ Resolution Services and can be bundled with any technology solution or live assistance service, including ScamAssist®, Identity Monitoring, Personal Web Defense, Private Data Removal, and many others.

How can my business deliver Personal Cyber Protection to customers?

Personal Cyber Protection from Iris can be added to any identity and cyber protection program, regardless of the delivery method. To offer the service, Iris partners will need to select the enrollment method to provide their customers with access. Ready to explore how Personal Cyber Protection can work for your customers? Let’s talk.

Personal Cyber Protection Services