Meet Iris®: Your partner in people-first identity protection

360°

Iris® Features

Iris® puts your customers in control of their identity with some of the most highly demanded services via our easy-to-use online dashboard, and provides a 360° approach to help keep your customers safe and secure in four comprehensive steps:

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PROTECT

Defend personal information and secure digital profile.

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DETECT

Track identity risk level and detect fraud early.

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ALERT

See suspicious activity and take action immediately.

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RESOLVE

Repair problems quickly and easily with help from Iris’ experts.

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Protect

We specialize in creating identity protection programs that meet the unique needs of each organization, all while remaining one of the most competitively priced services on the market. Our flexible identity protection programs offer:  

24/7 Identity and Cyber Expertise U.S.-based certified identity theft Resolution Specialists and Cyber Risk Specialist who are FCRA-, CIPA-, and CTRMS-certified, as well as online resources, are available 24/7 to educate users on how identity theft occurs, as well as provide tips to help and prevent incidents of identity fraud and cyber attacks.
Identity Theft Protection Kit Iris’®Identity Theft Protection Kit explains many forms of identity theft in addition to providing prevention advice and resolution resources. The kit also contains a Federal Trade Commission sample affidavit form as well as sample letter templates for filing disputes in cases of identity theft or fraud.
Preventative Education Online resources to help educate users on how identity theft occurs, along with protective measures anyone can take to limit their risk.
Opt-out Services Iris’ opt-out services help protect privacy by reducing pre-approved credit card direct mail offers and marketing phone calls that can be used by thieves to steal personal information.
Digital Privacy Protection Iris’ Online Data Protection software provides peace of mind when browsing the Internet. This protection includes three pieces of software: DataScrambler® (anti-keylogging), PhishBlock® (anti-phishing) and RansomStopTM (anti-ransomware).
Monthly risk alert newsletter email Regular communications sent to users to keep them abreast of identity-related threats that are commonly faced by today’s consumers, as well as the services and protections they can take advantage of through their identity theft protection program.
ScamAssist® Research Service If a user has received a message or offer that is either alarming or seems “too good to be true,” our ScamAssist® Specialists will review and research the solicitation, and will notify the user whether or not the offer is a potential scam.
Self-Service Fraud Alert Activation Iris’ online dashboard allows users to place a notice on their credit report to alert potential creditors to contact them prior to issuing credit.
Breach Catalog Breach Catalog is an easy-to-use, interactive tool that allows users the ability to search known data breach collections to see what consumer data has been exposed and opt-in for email notifications on future breaches related to a particular company, while also educating users on what to do if they have been affected.
IDRiskIQTM IDRiskIQ allows users to take a brief assessment that evaluates their demographics, online behavioral attributes, and the devices they use to better assess their susceptibility to fraud. Upon completion of the assessment, users will receive their IDRiskIQ score along with immediate, personalized feedback on steps they can take to protect themselves against cybercrime and identity fraud.
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Alert

Iris’ credit and identity monitoring warn users of potential suspicious activity, allowing them to take immediate action should the activity be unauthorized. Users are able to view alert details, close out any legitimate activity, or flag reports that need immediate attention – all from Iris’ easy-to-use online dashboard. Whatever the case, our award-winning Resolution Specialists are standing by 24/7 to help.

Credit Monitoring Alerts
  • New credit inquiries
  • Address change
  • New credit account opened
  • Delinquent accounts
  • Change of account information
  • Account payment status change
  • Exceeded credit limit
  • New employer
  • Bankruptcy reports and changes
  • Fraud alert activation
  • Account(s) in collections
  • Card reported lost or stolen
  • Creditor settlement
  • New public record in your name
  • Name change
  • Records show you are deceased
Identity Monitoring Alerts Users are notified when pieces of their identity are found on the deep and dark web, while also providing them details and remediation steps so they can take immediate action to minimize damage.
  • High-Risk Transactions
  • Monitors high-risk transactions with more than 300 of the nation’s largest companies to uncover and thwart account takeover attempts
  • Compromised Credentials
  • Monitors your users’ online credentials on sources such as hacker dump sites, the black market, hacktivist forums, file sharing portals, botnet exfiltration, data leaks, and malware logs.
  • Internet Black Market Surveillance
  • Monitors the underground economy to uncover exposed, sensitive information to determine if personal identifying information appears. Additionally, users are notified of upcoming expirations associated with information they enter for monitoring.
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Flexible Identity Protection Programs That Give Your Business More Control

Enrollment Options

Choose to offer Iris’ identity protection to your customers or employees (or both!) as a voluntary or embedded offering – or a combination. Develop the program that best fits your business needs.

Customizable Plans

With a multitude of features, Iris allows you to create a unique identity protection program that fits your customers’ needs, while also achieving your business goals.

Rapid Implementation

After you build your program, rest easy with a hassle-free and 30-day implementation. In a month’s time, your new identity protection program will be customer-ready.

Branding Flexibility

Get your choice of having your identity protection program branded to your specifications. Choose between client-branded, co-branded, or Iris branded program.

Business Updates

Iris is constantly evolving with your business in mind

As the threat of identity theft continues to grow, our team continues to innovate by providing the services and tools needed to future-proof our clients’ identity protection offerings.

2021

IDRiskIQTM launched

IDRiskIQ allows users to take a brief assessment that evaluates their demographics, online behavioral attributes, and the devices they use to better assess their susceptibility to fraud. Upon completion of the assessment, users will receive their IDRiskIQ score along with immediate, personalized feedback on steps they can take to protect themselves against cybercrime and identity fraud.

2021

Breach Catalog launched

Breach Catalog is an easy-to-use, interactive tool that allows users the ability to search known data breach collections to see what consumer data has been exposed and opt-in for email notifications on future breaches related to a particular company, while also educating users on what to do if they have been affected.

2021

Avast Software s.r.o. signed on as a key client

GGA will provide its award-winning identity protection service to Avast’s user base. The service will be initially available within the United States with further geographic expansion planned later this year. The service provides affordable and immediate assistance for Avast users affected by identity theft and fraud. Learn more

2020

Personal Cyber Protection Services launched

Personal Cyber Protection includes four key components to keep customers safe when connected: online data protection software, advice and guidance from Cyber Risk Specialists, data recovery & device tune-up services, and home internet restoration. Learn more

2020

Enhanced Credit Alerts launched

Enhanced credit alerts supplement our standard credit monitoring with 15 additional credit alert categories. These additional alerts can provide customers with an early warning that their identity has been compromised and help decrease their risk of additional financial harm going unnoticed.

2020

Identity Protection Services expanded across 99 countries

We have delivered customer-ready products for clients in the US, Vietnam, Greece, Mexico, Argentina and other countries, making our identity protection offering one of the most robust on the market compared to other complimentary protection offerings in the space– both in the U.S. and outside of it. Learn more

2020

Email Health Check launched

Our new dynamic search tool allows customers to see if their email address has been compromised in a data breach. Email Health Check provides detailed information regarding where and when the instance occurred, the specific information found, as well as the specific steps needed to remedy any uncovered security issues. Learn more

2020

Self-Service Fraud Alerts launched

This new self-service fraud alert option enables customers to place a fraud alert with the three credit bureaus right from their identity protection portal, allowing them to notify creditors that they should contact them before opening a new account in their name.

2020

RansomStop added to our Online Data Protection suite

2020

Single Sign-on capability deployed

2019

UnitedHealthcare Services signed on as a key client for Beneficiary Companion Services

2019

Identity Protection services launched in Europe, Asia, and Latin America

2019

SMS/Text Alerts launched

2019

Small Business URL/Domain Monitoring launched

2018

New ScamAssist® services launched

2018

Mastercard Cyber & Intelligence Solutions signed on as a key client

2017

IDP Services launched in Canada

2017

Intel signed on as a key client

2017

Legal Resources signed on as a key client

2016

New Iris Identity Protection portal launched

2014

Couple and Family protection plan options added

2012

New Online Data Protection software added

2011

Client agent education and marketing support services launched

2011

GEICO signed on as a key client

2010

ANTHEM signed on as a key client for Beneficiary Companion Services

2010

Beneficiary Companion Services launched

2009

3 bureau credit monitoring launched

2008

Medical identity theft resolution launched

2007

Credit monitoring added as a product feature

2006

Mastercard Loyalty signed on as a key client

2005

Nationwide signed on as a key client

2003

Identity Theft Resolution Services launched

1. Credit Monitoring, Report and Score (requires activation): GGA will provide the Member with access to the Member’s credit report and credit score and will monitor the Member’s credit file for changes that could indicate fraud such as new credit inquiries, an address change, or new credit account(s) opened in the Member’s name. This Service includes access to 3-Bureau Credit Monitoring, Reports and Scores with alerts throughout the term of the program. This Service is available to the Primary Member only under the Individual Plan and to the Primary Member and a Spouse or Domestic Partner under the Couple and Family Plans. The Primary Member and his or her Spouse or Domestic Partner must enroll in Credit Monitoring via an authentication process following their account activation in order to have this Service.

2.  Insurance coverage is excluded for pre-existing conditions.

3.  Some creditors may require the Member to provide their authorization over the telephone before our Resolution Specialists can begin to work with the creditor directly in resolving an identity theft case.

4. A member has to be the one who actually reports identity theft incidents to the police; we help them locate a police station nearby and guide them through the process. Police departments in some states will not take a report for cases of identity theft, in which case an “Identity Theft Report” is made through the FTC and used in its place for substantiating the incident to certain creditors and other relevant entities. 

5. A valid credit card is needed to secure cash advances.

6. Identity Theft Insurance is provided under a master policy of insurance underwritten by Generali U.S. Branch that has been issued to Generali Global Assistance, Inc.  This summary is intended for informational purposes only and does not include all terms, conditions and exclusions of the policy. Coverage may not be available in all jurisdictions. Members must refer to the actual policy for terms, conditions, and exclusions of coverage. Members must also review their summary description of benefits.  Generali US Branch (New York, NY; NAIC # 11231) operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia. For a copy of your Summary of Benefits click here and Master Policy click here.