Some Things You Should Know About Us

At Iris® Powered by Generali, it’s not really about us. It’s about how identity theft and cybercrime have become a reality for too many. It’s about understanding that people lead busy lives and are doing their best to manage everything but need help protecting their data. It’s about making a person feel whole again, when despite their best efforts, they’ve still become a victim. It’s about understanding that many companies do what we do – just not like we do.

Iris is a B2B2C global care company that offers always-available identity resolution experts (yes, we mean real people available 24/7/365, even if you find yourself needing to make a call at 2 am or on New Year’s Day) and tech-forward solutions that uncomplicate the protection process. We opened our first Washington, DC office in 1983 with a simple mission, bringing customers from distress to relief – anytime, anywhere. It’s a calling we’ve held close to our hearts for decades now, and it’s made helping victims of identity theft and cybercrime feel like the most natural thing in the world for us. Although there was no business model to follow in launching such a service, we knew victims desperately needed an advocate to help them navigate a notoriously difficult process. That’s how we became one of the very first identity theft resolution providers in the U.S. in 2003 – and that was just the first of our “firsts.” Having the 190-year-old multinational insurance megahouse, Generali, behind us doesn’t hurt either.

Today, our offering combines the world’s most caring, empathetic, expert assistance and support with the world’s most user-friendly and accessible identity protection technology. And whether your customers are in Brazil, Germany, or Vietnam, we know they’re still just trying to live life without worrying about their information getting into the wrong hands; that’s why we’ve got a solution no matter what your customers’ coordinates are. Ultimately, the most important thing to know about us is that we know it’s really not about us at all.

 

See How a Partnership
With Iris Is Different

  • Unmatched Flexibility

    Unmatched Flexibility

    You won’t find a partner as flexible as us: we’ll work with you to figure out how you want your platforms integrated and how you want it to look, so the end-user experience is as frictionless as possible.

    Learn more

  • Customer Service

    Customer Service

    Whether you choose to white-label your program or not, we know our Resolution Specialists are still an extension of your brand. Our Resolution Specialists routinely blow our customers away with their level of care.

    Learn more

  • Partner Marketing

    Partner Marketing

    We develop and implement tailored marketing campaigns, ensuring that you and your customers get the most out of your services. Our partner marketing platform compliments Iris’ account management by providing strategic and practical marketing support to drive enrollment and boost engagement.

    Learn more

Unmatched Flexibility

You won’t find a partner as flexible as us: we’ll work with you to figure out how you want your platforms integrated and how you want it to look, so the end-user experience is as frictionless as possible.

Learn more

Customer Service

Whether you choose to white-label your program or not, we know our Resolution Specialists are still an extension of your brand. Our Resolution Specialists routinely blow our customers away with their level of care.

Learn more

Partner Marketing

We develop and implement tailored marketing campaigns, ensuring that you and your customers get the most out of your services. Our partner marketing platform compliments Iris’ account management by providing strategic and practical marketing support to drive enrollment and boost engagement.

Learn more

Meet The People Who Power Iris

Iris Powered by Generali Global Identity & Cyber Protection Executive Team
Paige L. Schaffer

Chief Executive Officer

Erik Nienaber

Chief Technology & Product Officer

Eugenia Blackstone

Chief Marketing Officer

Eduardo Labanca

VP, Global Account Management

Jeff Elbaum

VP, Global Sales

Keuty Gueye

VP, Financial Planning and Analysis

Sidick Traore

VP, Global Service Delivery

Michele Krisanda

VP, Global Product Development

Aditi Chandramani

VP, Product Delivery and QA

Sarat Marudhuri

Chief Architect

Iris Powered by Generali
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We Protect People All Over the World

With a presence in over 90 countries, our identity & cyber protection services continue to go wherever our partners’ businesses take them. We’re intimately aware that identity theft and cybercrime knows no geographical bounds – but we also know that it looks different from country to country. That’s why we customize our solutions to address local market needs and your desired business model, seamlessly supporting your global growth aspirations.

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In a partnership, you need to make sure all aspects of the relationship are aligned. The perfect partnership has a balance of values, culture, and goals. Legal Resources has found this type of true partnership with Iris Powered by Generali. We value not only the company Iris is, but also the standards of excellence in customer service they have. Iris has stayed true to their commitment of service and quality of products. We look forward to a long-term partnership and are excited about our future growth together.

Legal Resources
Iris Partner
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Our team of experts and tech-enabled cyber incident response (CIR) process are second to none. Putting this last piece of the CIR puzzle in place with a partner that also has a client-first culture and commitment to quality is game changing. We look forward to working with Iris and continuing to be the change agents in the market.
Integreon
Iris Partner

We Turn All That We Are and All That We Do Into Winning Awards

 

GRAND GLOBEE® WINNER

Achievement in International Expansion
GOLD GLOBEE® WINNER

Customer Service and Support Project or Initiative of the Year
GOLD GLOBEE® WINNER

Achievement in Products and Services Growth
GOLD GLOBEE® WINNER

Milestone of the Year | Products and Services Growth
GOLD GLOBEE® WINNER

Marketing Campaign of the Year
Customer Marketing
GOLD GLOBEE® WINNER

Marketing Campaign of the Year
Engaged Community
GOLD GLOBEE® WINNER

Product Development Outstanding Performance
SILVER GLOBEE® WINNER

Top 10 Fraud Management Solution Providers 2022

American Business Award
Customer Service Department of the Year

American Business Award
Achievement in Customer Satisfaction

Customer Service & Support Outstanding Achievement
GOLD GLOBEE® WINNER

Customer Service and Support Team Department of the Year
SILVER GLOBEE® WINNER

Cyber Security Awards 2021
Cyber Security Software Company of the Year

American Business Award
Customer Service Department of the Year

American Business Award
2021 Achievement in Sales or Revenue Generation

TSR's Top 100
Top 100 Software Companies of 2021

Milestone of the Year
Partners and Distribution Growth
GOLD GLOBEE® WINNER

American Business Award
2020 Achievement in International Expansion

TSR's Top 25 Cybersecurity Companies of 2020

American Business Award
2020 Customer Service Department of the Year

Info Security PG’s Global Excellence Awards | Best Deployments in EMEA

American Business Award
Customer Service Team of the Year

PIMA 2018 Silver Marketing Team in the Self-Promotion Category

Parent Tested Parent Approved
2018 Winner

American Business Award
2018 Marketing Team of the Year

International Business Awards
2017 Customer Service Team of the Year

2017 Customer Service Team of the Year in the Financial Services & Insurance Category

2017 Small-Budget Marketing Campaign of the Year (<$3 million/ €5 million)

2017 Small-Budget Marketing Campaign of the Year (<$3 million)

Gold Customer Service Department of the Year in the Business Products Category

2017 Bronze Marketing Team of the Year in the Business Products and Services Category

2017 Integrated Trade Show Mktg Prog, Under $100K

Customer Service Department of the Year

2016 Customer Service Team of the Year Business Services Category

2015 Customer Service Department of the Year in the Business Services Category

2014 Best Use of Technology in Customer Service Category

Customer Service Team of the Year in the Banking, Financial Services and Business Category

View All

See What Award Judges Have Had To Say About Us

Identity theft is one of the biggest issues in this modern era, which is very challenging to deal with. Iris taking such a step [to combat it] – not just in the USA but also across 27 countries – is impeccable. Wish them all the best to their success and expansion.

Very good metrics and customer service-related accomplishments, particularly in the context of this industry.

With the world shifting to the use of technology in a massive way – and with the large expansion in e-commerce around the world and the need of customers, institutions, and countries to preserve this digital exchange – it was necessary to expand the operations of protecting personal identity [information] significantly around the world, which has been achieved by Iris Powered by Generali to a large degree so far.

Great entry! It is a dominant player in the field of identity protection… Its consistent performance over the years is a clear demonstration of the convergence between technology, innovation, and shifting consumer preferences. Global market dynamics and market dislocations are some issues to watch over. Overall, well done!

Forward-thinking, market-leading business with customer service at the forefront of its priorities and a goal of continual improvement across the business.

It’s a truly remarkable feat to have achieved international expansion due to its unique identity protection service.

Extremely articulate story on how the Iris Resolution Center delivered very impressive results in several areas in 2019, while managing through a significant amount of change to their systems/tools and internal processes. Change is inevitable and expected in all businesses today, but when a team can not only adapt to significant change but thrive in these conditions, then they have really accomplished something special. The Resolution Center provides a very critical service to customers at a very stressful time in their lives, and it was great to read how much they improved in 2019 and how positively they impacted the lives of their customers.

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