Why Iris

Unmatched Flexibility, Uncompromising Identity Protection

At Iris, going beyond standard is our standard. From more traditional choices like which services to offer and in what branding to deeper dialogue on elements like the level of control you want, your comfort level managing sensitive data, and your needs around customer enrollment and access – we are here to listen (like really listen) and learn more about your business needs before developing a program to meet them.

Extraordinary Customer Service, Exceptional Brand Representation

Call center success is often measured by handle times, wait times, and other productivity metrics that give little insight into the happiness of the customer. But not here. All Iris support staff (from our VP to our specialists) are measured on customer satisfaction because that’s what truly matters. We know that in the eyes of the customer, our brand is your brand, so empathy and care drive every interaction, providing resoundingly satisfying customer experiences – even when the issues at hand are downright terrifying.

Distinctive Partner Marketing, Deliberate Program Support

Flyer templates are a nice touch, but in many cases they are not enough to really motivate your customers to activate and engage with their identity protection services. That’s why we start with a thoughtful, strategic program launch plan, based on your business and audience, and keep the support going with a bi-monthly newsletter full of tips, tools, campaigns, and content. In addition to a Partner Marketing Manager, you will have access to our Partner Portal to help drive continuous results for your identity protection program.

We Protect People All Over the World

With a presence in over 110 countries, our identity & cyber protection services continue to go wherever our partners’ businesses take them. We’re intimately aware that identity theft and cybercrime knows no geographical bounds – but we also know that it looks different from country to country. That’s why we customize our solutions to address local market needs and your desired business model, seamlessly supporting your global growth aspirations.

Meet The People Who Power Iris

Iris OnWatch Executive Team

Paige L. Schaffer

Chief Executive Officer

Erik Nienaber

Chief Operating Officer

Eugenia Blackstone

Chief Marketing Officer

Sarat Marudhuri

Chief Architect

Keuty Gueye

VP, Financial Planning and Analysis

Eduardo Labanca

SVP, Global Marquis Account Management

Jeff Elbaum

VP, Global Sales

Sidick Traore

VP, Global Service Delivery

Michele Krisanda

SVP, Global Product Development

Aditi Nayak

SVP, Product Delivery & QA

Jackson Biesecker

Associate General Counsel

Some Things You Should Know About Us

At Iris OnWatch, it’s not really about us. It’s about how identity theft and cybercrime have become a reality for too many. It’s about understanding that people lead busy lives and are doing their best to manage everything but need help protecting their data. It’s about making a person feel whole again, when despite their best efforts, they’ve still become a victim. It’s about understanding that many companies do what we do – just not like we do.

Iris is a B2B2C global care company that offers always-available identity resolution experts (yes, we mean real people available 24/7/365, even if you find yourself needing to make a call at 2 am or on New Year’s Day) and tech-forward solutions that uncomplicate the protection process. We opened our first Washington, DC office in 1982 with a simple mission, bringing customers from distress to relief – anytime, anywhere. It’s a calling we’ve held close to our hearts for decades now, and it’s made helping victims of identity theft and cybercrime feel like the most natural thing in the world for us. Although there was no business model to follow in launching such a service, we knew victims desperately needed an advocate to help them navigate a notoriously difficult process. That’s how we became one of the very first identity theft resolution providers in the U.S. in 2004 – and that was just the first of our “firsts.”

Today, our offering combines the world’s most caring, empathetic, expert assistance and support with the world’s most user-friendly and accessible identity protection technology. And whether your customers are in Brazil, Germany, or Vietnam, we know they’re still just trying to live life without worrying about their information getting into the wrong hands; that’s why we’ve got a solution no matter what your customers’ coordinates are. Ultimately, the most important thing to know about us is that we know it’s really not about us at all.

Discover Iris & See How a Partnership With Us Is Different