Watch Our On-Demand Webinar!

Customer Experience: Is There Room for Empathy?

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Over one-third (36%) of consumers wish they had been treated like a victim and not a burden during the fraud resolution process.


Consumers want — nay, demand — exceptional service that makes them a priority.


Are you meeting the needs of your customers?

Watch our webinar to learn:

→  The impact of identity fraud on consumers
→  Consumer demand for more empathy during the resolution process
→  Best practices for measuring a successful customer support or fraud resolution case
→  Tips to help companies enhance the customer experience

Watch the full webinar to hear expert insights as well as tips to help you improve the customer service experience you're providing.

Eugenia Headshot

Eugenia Blackstone, Moderator

Chief Marketing Officer
Iris Powered by Generali

Suzanne Headshot

Suzanne Sando

Senior Analyst, Fraud & Security
Javelin Strategy & Research

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Patrice Bobala

Head of Global IDP Knowledge & QA
Iris Powered by Generali

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Jennifer Mariani

Director of Member Services
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