Iris Covers the Full Spectrum of Identity Security: Protect, Detect, Alert, & Resolve

Iris' Credit Monitoring tracks profile changes at all three major credit bureaus – Equifax^®, TransUnion^®, and Experian^® – to help ensure nothing falls through the cracks. Customers receive detailed notifications of suspicious activities, such as new credit inquiries or accounts. Providing your customers access to their credit report and score is also an option.

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Our dynamic search tool allows users to see if their email address has been compromised in a data breach. Email Health Check provides detailed information regarding where and when the instance occurred, the specific information found, and provides users the specific steps needed to remedy the uncovered security issues.

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Iris’ Identity Monitoring service conducts a look-back, searching potentially compromised data to identify previously unknown incidents of identity theft.

We provide access to Spanish and French speakers via our in-house Resolution Specialists, and when necessary, we can provide translation services via telephone interpreters around-the-clock for 200+ languages & dialects.

Even if an incident of identity theft occurred prior to enrollment of your unique program, as long as there was no prior knowledge of the incident at the time of enrollment, our Resolution Specialists will work to correct any identity-related issues your customers may be experiencing from this pre-existing incident.

If a user’s identity has been compromised, we’ll provide them with a pre-populated identity theft affidavit to dispute any fraudulent claims or activity. After assisting with its completion, we will then submit the affidavit to the appropriate authorities, credit bureaus, and creditors on their behalf.

We’ll contact the creditor’s fraud departments with itemized account statements to dispute each fraudulent occurrence on the user’s behalf. We’ll also continue to follow up with creditors until each matter has been properly handled, all while keeping the user abreast throughout the entire process with status reports.

We’ll assist in reporting any fraudulent activity to the local authorities and will also forward reports to creditors.

We’ll assist in notifying the appropriate bank or issuing authority to cancel and replace stolen or missing items, such as debit/credit card(s), driver’s license, Social Security card, and/or passport.

We’ll provide an emergency cash advance of up to $500 when identity theft occurs more than 100 miles away from the user’s primary place of residence.

If identity theft occurs while traveling more than 100 miles away from home, we’ll assist with making emergency travel arrangements, including airline, hotel, and car rental reservations.

Plans include up to $3 Million in Identity Fraud Expense Reimbursement for covered expenses, Home Title Fraud, and Cyber Extortion, and up to $1M in Cash Recovery for unauthorized electronic fund transfers from Checking & Savings Accounts or Investment/Health Savings Accounts.*

Our dedicated team will work to remove malware, ransomware, or viruses from a users' computer and internet-connected devices via remote access. We’ll also make sure their important personal files stay intact.

If your customers are a victim of a cyberattack, our dedicate team of specialists will work to restore their home’s internet connection and internet-connected devices and re-secure their home networking infrastructure.