Our Resolution Specialists are FCRA-,CIPA®-, and CTRMS- certified. Unlike traditional call centers, our Resolution Specialists are not measured on metrics like call duration or calls per hour. Rather, empathy, assistance, and immediate action are their top priorities.
We provide access to Spanish and French speakers via our in-house Resolution Specialists, and when necessary, we can provide translation services via telephone interpreters around-the-clock for 200+ languages & dialects.
Even if an incident of identity theft occurred prior to enrollment of your unique program, as long as there was no prior knowledge of the incident at the time of enrollment, our Resolution Specialists will work to correct any identity-related issues they may be experiencing from this pre-existing incident.
If a user’s identity has been compromised, we’ll provide them with a pre-populated identity theft affidavit to dispute any fraudulent claims or activity. After assisting with its completion, we will then submit the affidavit to the appropriate authorities, credit bureaus, and creditors on their behalf.
We’ll contact the creditor’s fraud departments with itemized account statements to dispute each fraudulent occurrence on the user’s behalf. We’ll also continue to follow up with creditors until each matter has been properly handled, all while keeping the user abreast throughout the entire process with status reports.
We’ll assist in reporting any fraudulent activity to the local authorities and will also forward reports to creditors.
Should there be a need to block any suspicious activity occurring on a credit file, we’ll work with the major credit bureaus to place a freeze on their credit records.
We’ll assist in notifying the appropriate bank or issuing authority to cancel and replace stolen or missing items, such as debit/credit card(s), driver’s license, Social Security card, and/or passport.
If a user’s identity has been fraudulently used to obtain medical services and treatment, we’ll work with their healthcare providers and insurers to attempt to resolve the issue(s), ensuring that their claims and medical records are corrected.
We’ll provide an emergency cash advance of up to $500 when identity theft occurs more than 100 miles away from the user’s primary place of residence.
If identity theft occurs while traveling more than 100 miles away from home, we’ll assist with making emergency travel arrangements, including airline, hotel, and car rental reservations.
Iris’ Identity Theft Insurance provides monetary reimbursement for covered expenses related to the identity recovery process.
*If the customer becomes a victim of identity fraud while enrolled in an Iris Identity Protection program that provides $1M Identity Theft Insurance, the Identity Theft Insurance will reimburse the Customer for covered out-of-pocket expenses related to the recovery process and professional service fees associated with identity restoration and creditor resolution. Customers must review a copy of the Summary of Benefits and Master Policy.
Our dedicated team will work to remove malware, ransomware, or viruses from a users' computer and internet-connected devices via remote access. We’ll also make sure their important personal files stay intact.
If your customers are a victim of a cyberattack, our dedicate team of specialists will work to restore their home’s internet connection and internet-connected devices and re-secure their home networking infrastructure.