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If the COVID-19 pandemic taught businesses anything, it is certain that now, more than ever, it is critical to understand and support employees’ needs both in and outside the office. Whether your organization has offices across the globe or is a small business with a few (or a few hundred) employees, it’s to the employer’s advantage to offer benefits that not only help attract top talent, but also boost morale and retain rockstar employees. According to the Society for Human Resource Management (SHRM), companies that use benefits strategically outperform companies that don’t: better overall company performance (58% vs 34%), above-average effectiveness in recruitment (19% vs 8%), and higher retention (28% vs 11%). With 96% of employees believing that empathy is an important way to advance employee retention, it is evident that employees are yearning for additional support from their employers. And, if achieved, the employer reaps the benefit of having an engaged employee, and in turn, a more achievable bottom line.
That’s why, for over 50 years, Generali Global Assistance (GGA) has been continuously researching the challenges and concerns facing both employees and employers and developing the technology and services to address them. GGA’s suite of care services are not only designed to help organizations stand out in the marketplace and aid in increased retention, they also provide their employees real relief during times of distress.
Boost Company Morale with Benefits That Show You Care
GGA’s suite of care services are a tangible demonstration to your employees that you care about them and their families no matter what life throws their way.
GGA’s 360° award-winning identity protection provides your employees with ultimate peace of mind so they can focus on what really matters in life. Our U.S.-based, certified identity theft Resolution Specialists and online resources are available 24/7/365 to educate your employees about how identity theft and cybercrimes occur as well as provide tips and monitoring tools to help keep their identity and digital privacy secure. With identity theft victims reportedly losing more than $1.9 billion to fraud last year (an increase of $293 million from 2018), consumers are increasingly shouldering a heavier financial burden each year and suffering more complicated fraud types. Your employees are likely already searching for identity protection and are looking to you for guidance.
A Resource to Reduce Risk: ScamAssist®
Cons and scams are nothing new, but they remain effective – Americans lost a total of $667 million to scams in 2019, with $700 lost per victim on average. As consumers have shifted to more convenient ways of managing their personal finances such as email, websites, and smartphones, scammers have followed with techniques that are increasingly sophisticated and more difficult to discern. GGA’s U.S.-based ScamAssist® Specialists act as trusted advisors by helping your employees identify which solicitations are deceptive in today’s fraud-filled world and advise on how to proceed. Within 24 hours, our specialists will:
- Scrutinize messages customers have received for signs of fraud;
- Research any organization a solicitation claims to be from;
- Compare offers to known scams and phishing schemes; and
- Provide a written assessment of the believed level of legitimacy.
A Portal Platform that Facilitates Human Care: Eldercare Services
Increasingly more adults are faced with the difficult decision of moving their aging loved ones to assisted living facilities or keeping them at home where they often prefer to be. For those who choose the latter, caregiving takes a toll on productivity. Nearly half (49%) of caregiver employees are often late to work, leave early, or take time off because of their caregiving responsibilities. Our Eldercare Portal is an immediate benefit that your employees can take advantage of to ensure their loved ones receive proper home care, eliminating stress and helping to live happier, longer lives.
A Service with Survivors in Mind: Beneficiary Companion
At a time of loss, the last thing survivors want to do is make phone calls and handle paperwork. With GGA’s Beneficiary Companion, they don’t have to. We’ll take care of the administrative details involved in closing one’s life legacy – including their social media accounts – relieving the stress of paperwork and allowing beneficiaries to focus on the healing process. The unique and personal service provided by Beneficiary Companion sends a powerful message to your employees about how you care for them and their families. Reinforce your image as a caring, trusted employer with Beneficiary Companion.
A Premier Travel Support Program: Travel Assistance
Traveling to foreign countries can be exciting, but when the unexpected happens, the entire experience can quickly go south. Your employees want to depend on you for scary situations such as these, but very often, no such support exists. With over 35 24/7 multilingual assistance centers, GGA provides assistance for all travel and medical needs your employees may have when traveling. With the largest operational footprint in the assistance industry, supported by a network of agile, on-the-ground medical and logistical assets, our travel assistance services handle it all – from trip interruption assistance to emergency medical evacuations, GGA has the depth of knowledge and resources to handle any crisis.
A #PeopleFirst Partner for All of Life’s Challenges
Partnering with GGA to provide these products & services is not only a cost-efficient way to provide best-in-class offerings to your employees, but can also greatly enhance your retention, recruitment, and overall employee morale. Whether packaged together or offered separately, GGA is proud to manage these programs on behalf of your organization and employees.
To learn more about how our care services can increase employee productivity and retain rockstar employees, all while boosting your bottom line, request a demo today.