Generali Global Assistance (“GGA” or “the Company”), a leader in the assistance industry since its founding in 1963 and part of the multinational Generali Group, today announced the appointment of Julie Jamsa as Vice President, Service Delivery for the Company’s Identity and Digital Protection Services Global Unit, effective immediately.
In her new role as Vice President, Service Delivery, Ms. Jamsa will work directly with GGA’s operations team to scale the Company’s identity theft resolution center for consistent and explosive growth. GGA recently launched Iris OnWatch, a comprehensive identity protection platform that provides 360° services inclusive of prevention, monitoring, alerts and resolution. Ms. Jamsa will support the award-winning Iris team of identity theft resolution specialists as the Company deploys the platform for new clients, ensuring that it continues to provide personal, white glove service as it continues to expand. Along with other recent hires, Ms. Jamsa’s appointment further bolsters the GGA executive team, and the Company is now even better positioned for strategic growth while maintaining its industry-leading commitment to customer service.
Paige Schaffer, President and COO of Generali Global Assistance’s Identity and Digital Protection Services Global Unit, commented on today’s news, “I am proud to welcome Julie to our executive team and look forward to working with her as she spearheads our Service Delivery initiatives for Iris OnWatch. She has an impressive track record of driving operational efficiency, profitability and world-class service throughout her illustrious career as an operations executive, and has a knack for defining strategic direction and creating solutions focused on customer value. Julie shares our commitment to providing top-line, white glove customer service and is an expert in implementing new processes and technologies to improve customer satisfaction. She will be an invaluable asset as we scale for explosive growth and continue to streamline our processes, and is an excellent addition to our executive team.”
Ms. Jamsa brings with her over 25 years of experience as an operations executive, as well as a passion for implementing process improvements and developing talented, customer-centric teams. Prior to GGA, she served as Vice President, Catalog & eCommerce Operations at National Geographic. During her tenure there, she led the strategy development and execution of end-to-end eCommerce operations including fulfillment, customer care, supply chain, order management systems, and infrastructure. Earlier in her career, she worked at ThinkGeek.com as Vice President, Sales & Operations. She has a Masters of Science degree in Counseling from The Johns Hopkins University and a Bachelors of Arts degree in Psychology from the University of Maryland, where she graduated cum laude. Additionally, she is a certified Project Management Professional (PMP).
Ms. Jamsa commented, “I look forward to utilizing my experience in scaling complex technology operations and implementing process improvements, as well as my deep commitment to high-touch customer service, at Generali Global Assistance. I truly enjoy rolling up my sleeves to improve efficiency, and am excited to work with the Iris resolution team to ensure utmost customer satisfaction. I look forward to joining a company that holds service as one of the core pillars of its business model.”
More information about the Iris identity protection platform is available at www.IrisIdentityProtection.com.
About Generali Global Assistance (GGA)
Generali Global Assistance (GGA), formerly Europ Assistance in the U.S., is based in Bethesda, Maryland, and has been a leader in the assistance industry since its founding in 1963. GGA is a brand of Europ Assistance Group and part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.
GGA Media Contact
Jay A. Morakis
M Group Strategic Communications (for Generali Global Assistance North America)
+1 212 266 0191
GGA Marketing Contact
VP, Global Marketing, Identity and Digital Protection Services Global Unit