Company’s customer service excellence exemplified in wake of Equifax data breach.
Generali Global Assistance (“GGA” or “the Company”), a leader in the assistance industry since its founding in 1963, part of the multinational Generali Group, and the developer of a proprietary and innovative identity and digital protection platform, today announced that its Identity and Digital Protection Services business unit was named the winner of two International Stevie Awards and two Golden Bridge Awards for customer service and marketing.
The Company was honored as a Gold Stevie Award winner for Customer Service Team of the Year, and as a Bronze Stevie Award winner for Small-Budget Marketing Campaign of the Year recognizing the debut of its identity protection platform at the Global Business Travel Association Trade Show in 2016. The accolades mark the fifth consecutive year that Generali Global Assistance has been the recipient of at least one Stevie Award. The Company was also recognized at the 9th Annual Golden Bridge Business and Innovation Awards, receiving a Gold Award for Customer Service Department of the Year – Business Products and Services, and a Silver Award for Marketing Team of the Year.
Beyond these awards, Generali Global Assistance’s industry-leading customer service has been exemplified recently in the wake of the Equifax data breach impacting approximately 143 million Americans, or roughly 40% of the U.S. population. Helping people in their time of need is the foundation of the Generali Global Assistance business, and this is no more evident than during an incident in which so many are worried about their identities and financial well-being. Despite being inundated with customer inquiries since the breach was reported, the compliment-to-case ratio for the Company’s Resolution Center has increased by 10.5%. The Generali Global Assistance team has provided its services and expertise, as well as peace of mind, to countless individuals impacted by the hack, and will continue to do so 24 hours a day, seven days a week.
Paige Schaffer, President and COO of Generali Global Assistance’s Identity and Digital Protection Services Global Unit, commented on today’s news, “Generali Global Assistance is honored to alleviate issues facing data breach and identity theft victims, as well as to be recognized once again with International Stevie Awards and our first Golden Bridge Awards. I am immensely proud of our Resolution Center and Marketing teams, whose hard work and dedication exemplify our commitment to putting our customers first. Their determination continues to make a positive difference in protecting people’s identities or resolving issues should theft occur, and these awards are indicative of our continued success in the industry.”
Generali Global Assistance has protected the assets of organizations and their customers for over 50 years and was one of the first companies to offer identity theft protection and resolution services in the United States. Additionally, the Company recently launched its identity protection platform in the Canadian marketplace. The Identity and Digital Protection Services team protects millions of identities and is a trusted partner for Fortune 500 companies in the insurance, financial, and travel industries, among others. Through their people-first approach, the Company’s certified identity resolution specialists help to rectify identity-related issues 24 hours a day, 7 days a week in order to mitigate the stress and hardships associated with identity theft. The identity protection platform is highly customizable and can be white labeled, exemplifying Generali Global Assistance’s commitment to serve the unique needs of every partner organization.
About Generali Global Assistance
Generali Global Assistance has been a leading provider of identity and digital protection solutions, travel insurance, and other assistance services for more than 25 years. The Company offers a full suite of innovative, vertically integrated travel insurance and emergency services, identity protection solutions, and beneficiary companion services. Generali Global Assistance is part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.
GGA Media Contact
Jay A. Morakis
M Group Strategic Communications (for Generali Global Assistance North America)
GGA Marketing Contact
VP, Global Marketing, Identity and Digital Protection Services Global Unit