Company’s Fourth Consecutive Stevie Award Sets High Bar for Client Services in the Identity Protection Industry
Generali Global Assistance (“GGA” or “the Company”), a leader in the assistance industry since its founding in 1963 and part of the multinational Generali Group, today announced that its Identity and Digital Protection Services business unit was named the winner of a Silver Stevie Award for Customer Service Team of the Year – Business Services, at the 14th Annual American Business Awards. This is the fourth consecutive year that the Company has been the recipient of a Stevie Award, three of which have fallen under the Customer Service Team of the Year category and one for innovation in customer service technology.
Founded as an assistance company with a people-first philosophy that remains at the core of its value proposition, Generali Global Assistance was one of the first providers of identity protection services in the United States. GGA’s comprehensive suite of identity theft solutions address all major areas of need, including prevention, monitoring, alerts, resolution services, and insurance. The Company’s best-in-class resolution services are a core component of its Identity Protection Services offering, as its expert identity theft resolution specialists provide customers with white glove services to prevent identity theft, and restore assets should theft occur. These certified specialists work 24/7 to mitigate the adverse impact of identity theft, and liaise on behalf of customers with credit bureaus, financial institutions, and government agencies for as long as it takes until all associated issues are resolved.
Paige Schaffer, President and COO of Generali Global Assistance’s Identity and Digital Protection Services Unit, commented on today’s news, “I am proud to lead a team of experts who reside in our Bethesda, MD headquarters, and are deeply committed to providing the highest level of service for our clients. Identity theft victims experience significant financial complications and emotional stress, and our team works around the clock in order to ensure that customers are able to resolve these issues and restore normalcy to their lives in a timely manner. We are thrilled that these efforts have been recognized with our third Customer Service Team of the Year award in four years, and fourth consecutive Stevie award overall. Additionally, we look forward to the imminent launch of our innovative new identity and digital protection services platform, Iris, which we believe will set a new standard for the four pillars of ID protection – prevention, monitoring, alerting and resolution.”
Created in 2002, the Stevie Awards are the world’s premier business awards honoring the achievements and contributions of organizations and working professionals worldwide. The American Business Awards specifically recognize outstanding business services in the United States, and feature a wide variety of categories for achievement in every facet of the workplace. More than 3,400 nominations from organizations of all sizes and across all industries are submitted each year, and a select group of approximately 250 global professionals participate in the judging process.
Michael Gallagher, President and Founder of the Stevie Awards, commented, “Generali Global Assistance excels in providing a human touch to identity protection and identity theft resolution, and we are proud to honor the Company once again for its outstanding customer service. The judges were extremely impressed with Generali Global Assistance’s people-first approach and deep commitment to its customers. The competition for the Customer Service Team of the Year award was intense, and Generali Global Assistance should be proud to be a Stevie Award recipient for the fourth consecutive year.”
Details about the American Business Awards and the full list of 2016 Stevie Award recipients are available at www.StevieAwards.com/ABA.
About Generali Global Assistance (GGA)
Generali Global Assistance (GGA), formerly Europ Assistance in the U.S., is based in Bethesda, Maryland, and has been a leader in the assistance industry since its founding in 1963. GGA is a brand of Europ Assistance Group and part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.