Company’s second Stevie Award of 2016 demonstrates ongoing commitment to high-touch client services
Generali Global Assistance (“GGA” or “the Company”), a leader in the assistance industry since its founding in 1963 and part of the multinational Generali Group, today announced that its Identity and Digital Protection Services business unit was named the winner of a Gold Stevie Award for Customer Service Department of the Year in the Advertising, Marketing, Public Relations & Business Services category at the 13th Annual International Business Awards. This is the second Stevie Award that the Company has won in 2016 alone, having also been the recipient of a Silver Stevie Award for Customer Service Team of the Year – Business Services at the American Business Awards earlier this year. GGA has been the recipient of at least one Stevie award for various customer service categories for four consecutive years.
Generali Global Assistance, one of the first providers of identity protection services in the United States, has maintained a deep commitment to client services since its founding in 1963. The Company’s recently launched Iris OnWatch identity protection platform, which provides 360° identity theft prevention, monitoring, alerts and resolution services, furthers this customer-centric approach. The industry-leading resolution services offered through Iris are led by GGA’s world-class team of identity theft experts, who provide around-the-clock, white glove services to protect customers’ identities and to restore their critical assets should theft occur. This award-winning team assists customers who have been victims of identity theft in a wide variety of ways, including coordination with IRS identity theft services, affidavit submission, creditor notification and follow-up, and more.
Paige Schaffer, President and COO of Generali Global Assistance’s Identity and Digital Protection Services Global Unit, commented on today’s news, “We are immensely proud to have once again been recognized for our utmost commitment to customer service through the receipt of our second Stevie Award in 2016. I would like to thank our identity protection team for their best-in-class performance in comprehensively protecting our customers from fraud and for the human touch that they provide to identity theft resolution. With the recent launch of our Iris OnWatch platform and other initiatives, we remain focused on continually improving customer satisfaction and mitigating financial and emotional issues stemming from identity theft. We believe that Iris is the most comprehensive solution available to protect against identity theft and resolve issues should theft or fraud occur, and our ongoing success would not have been possible without the outstanding efforts of our expert team.”
Since 2002, the Stevie Awards have honored the achievements and contributions of organizations and working professionals worldwide, recognizing outstanding business services and featuring a wide variety of categories for achievement in every facet of the workplace. The International Business Awards are open to all organizations worldwide, regardless of size, whether they are public or private, or if they are for-profit or non-profit in nature. Winners were determined through more than two months of judging by the average scores of more than 200 global professionals. The 2016 competition attracted more than 3,800 nominations from organizations of all types in more than 60 countries.
Michael Gallagher, President and Founder of the Stevie Awards, commented, “We have honored Generali Global Assistance once again as a result of the Company’s ongoing commitment to providing white glove service to protect and restore identities for millions of people. Beyond offering industry-leading identity protection solutions, Generali Global Assistance truly offers a personal touch that the judges have recognized through a Gold Stevie Award for Customer Service. I applaud the Generali team for receiving numerous awards from our organization in recent years, which is no small feat given the intense global competition that they face.”
Details about the International Business Awards and the full list of 2016 Stevie Award recipients are available at https://stevieawards.com/iba.
About Generali Global Assistance (GGA)
Generali Global Assistance (GGA), formerly Europ Assistance in the U.S., is based in Bethesda, Maryland, and has been a leader in the assistance industry since its founding in 1963. GGA is a brand of Europ Assistance Group and part of the multinational Generali Group, which for over 185 years has created a presence in 60 countries with over 76,000 employees. Our success has been built on the foundation of trust that clients have placed in our ability to provide assistance in the most difficult of circumstances.
GGA Media Contact
Jay A. Morakis
M Group Strategic Communications (for Generali Global Assistance North America)
GGA Marketing Contact
VP, Global Marketing, Identity and Digital Protection Services Global Unit