There’s a lot to celebrate around here as we recently received news of winning multiple honors from two highly-regarded award programs: the International Stevie AwardsSM and the Golden Bridge Awards®. We’re very proud of the work our teams do to provide award-winning identity protection service marketing support and customer service to meet the needs of our partners and their customers.
We’re a #PeopleFirst organization, and our teams are committed to providing around-the-clock, white glove service that protect our end customers’ identities and drive our partners’ business growth.
Excellent Identity Protection Service Marketing
Both the identity protection service marketing team and the resolution team received two awards respectively. The marketing team won a bronze Stevie Award® in the small-budget marketing campaign of the year category for their “Identity Protection for International Travelers” campaign. They received high remarks from many judges, including “Excellent campaign, great results, well done entry!” In addition, the team took home a silver Golden Bridge Award® for “Marketing Team of the Year – Business Products and Services.” The team is honored by these recognitions and looking forward to working with our partners in the coming year to continue to provide the kind of quality marketing support that helped them cinch these awards.
People-First Identity Theft Resolution Service
The resolution team also received two awards and high praises from many of judges for the level of customer service they provide. One of the judges stated, “I appreciate the ‘people-first’ strategy – fantastic way to engage the team. This entry highlighted several key initiatives to improve the customer experience.” To their already lengthy list of accolades, they’re adding a gold Stevie Award® and gold Golden Bridge Award®. The team continues to regard achieving 100% customer satisfaction as their top-priority and is available 24/7 to help our partners’ customers.
Paige L. Schaffer, President & COO, Global Identity and Digital Protection Services was thrilled by the news, saying “Generali Global Assistance is honored to be recognized by both the International Business Awards and Golden Bridge Awards for our outstanding customer service and marketing. We couldn’t be prouder of our Resolution Center and Marketing teams, whose hard work and dedication continue to put people first, in every way.”
We applaud the marketing team for the award-winning business growth support they provide to meet the needs of our partners and the resolution team for the care and the dedication they provide to our partners’ customers.
|14th Annual International Stevie AwardsSM|
Multilingual Identity Theft Resolution Center Team
Category: Customer Service Team of the Year
Identity Protection for International Travelers
Category: small-budget marketing campaign of the year
|9th Annual Golden Bridge Awards®|
Customer Service Department of the Year – Business Products and Services
Marketing Team of the Year – Business Products and Services
International Business AwardsSM
The International Business AwardsSM (IBAs) are the world’s premier business awards program. This year, the IBAs received a record number of nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Company of the Year, Marketing Campaign of the Year, Best New Product or Service of the Year, among others.
Golden Bridge Awards®
The Golden Bridge Awards® is an annual industry and peers recognition program to honor and generate industry wide recognition of the achievements and positive contributions of organizations and businesses worldwide in every area.