At Generali Global Assistance we pride ourselves on being a #PeopleFirst organization. To us, being #PeopleFirst means providing excellent identity resolution service to our customers, care to our colleagues, and having integrity in our work.
As the pioneer of care services, providing empathy and assistance to customers in the most stressful and difficult of circumstances is at the heart of who we are. That’s why GGA doesn’t have a call center; we have a customer service department made up of highly trained, certified identity resolution experts who consider themselves to also be identity protection educators and counselors. Their commitment to our customers comes across in the work that they do every day, and the #PeopleFirst video series will give you a glimpse into their dedication.
Watch the video below for an introduction to our extraordinary identity resolution team member Malick, Identity and Digital Protection Services Coordinator.