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Estimated Reading Time: 4 Minutes
Author and psychologist Daniel Goleman remarked that “True compassion means not only feeling another’s pain but…
Estimated Reading Time: 3 Minutes
A recent survey found that companies rank customer experience as the top priority for their business in the next…
Estimated Reading Time: 3 Minutes
Generali Global Assistance (GGA) has been a leader in the assistance industry for over 50 years, aiding and…
Estimated Reading Time: 5 Minutes
The recent COVID-19 pandemic has introduced quite a number of changes – and challenges – for consumers and…
April
16,
2020
Tags: Articles, Credit Unions, customer engagement, customer loyalty, Insurance, identity protection, Value Added Services, Commercial Banking
Estimated Reading Time: 5 Minutes
In today’s age, companies are expanding their service and product lines more than ever before. Amazon, which was…
February
14,
2020
Tags: Articles, Credit Union, customer engagement, customer loyalty, customer service, Insurance, financial-institutions, Value Added Services, Commercial Banking
Most will probably agree that the insurance industry is pretty saturated with nearly 6,000 insurers reportedly in the U.S. in 2016. This market…
June
27,
2019
Tags: Articles, customer engagement, customer loyalty, Insurance
In 2017, the insurance industry’s net margin ranged between 3% and 10.5%, with life insurance having the widest range between quarters (3% to 9.6%)…
December
31,
2018
Tags: Articles, customer engagement, customer loyalty, Insurance, IoT
As a life insurance carrier, you know that the policies you sell are an important piece of your customers’ financial well-being. Unfortunately, many…
September
18,
2018
Tags: Articles, customer engagement, customer loyalty, Insurance, White Paper
Estimated Reading Time: 5 Minutes
Different Customer Personas Can Help You to Stay Competitive In the Insurance Comparison Battle
Today’s consumers…
August
27,
2018
Tags: Articles, customer engagement, customer loyalty, Insurance, loyalty
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