Estimated Reading Time: 3 Minutes
With the increased adoption of new technology and the rise in the Internet of Things (IoT), our lives are more…
Tags: Articles, customer service, Enterprise, Generali Global Assistance, #PeopleFirst
Estimated Reading Time: 5 Minutes
In today’s age, companies are doing more than ever before. Amazon, which was once an online bookseller, has…
Tags: Articles, customer engagement, customer loyalty, customer service, Enterprise
Estimated Reading Time: 5 Minutes
Step-by-step “how to” on assigning a legacy contact for Facebook accounts, including a brief summary of what is…
Tags: Articles, customer loyalty, customer service, Resolution, identity protection
The crimes of identity theft and fraud are unique in that their effects often have longstanding ramifications on their victims. Unlike other…
Tags: Articles, customer service, Fraud Prevention, Identity Theft, seniors, scam
Credit card scams and other cons are nothing new but they remain effective – Americans lost an average of $500 to imposter scams in 2017 and over…
Tags: Articles, customer service, Fraud Prevention, Generali Global Assistance, Identity Theft
At Generali Global Assistance (GGA), we have been providing assistance and protection to customers for over 30 years. In that time, we have come…
Author and psychologist Daniel Goleman remarked that “True compassion means not only feeling another’s pain but also being moved to help relieve…
According to Harvard Business Review, customer experience can be defined as the sum of all interactions a customer has with a company. The quality…
Tags: Articles, customer engagement, customer service, Generali Global Assistance, Identity Protection without Compromise
In 2016, news headlines about shady practices perpetrated by one of the most well-known financial institutions deepened some trust issues many…
Tags: Articles, Banking, Credit Union, Credit Unions, customer loyalty, customer service, Finance, Generali Global Assistance
Iris® is your partner in people-first identity protection by Generali Global Assistance (GGA). With 24/7 support and monitoring services, suspicious activity alerts and a personalized online dashboard, Iris puts consumers in control of their own identity. Backed by award-winning support and globally-trusted Generali service, Iris swiftly and expertly assists consumers in their time of need.
