Estimated Reading Time: 3 Minutes
A recent survey found that companies rank customer experience as the top priority for their business in the next…
Estimated Reading Time: 5 Minutes
In today’s age, companies are expanding their service and product lines more than ever before. Amazon, which was…
February
14,
2020
Tags: Articles, Credit Union, customer engagement, customer loyalty, customer service, Insurance, financial-institutions, Value Added Services, Commercial Banking
Estimated Reading Time: 3 Minutes
Services & Benefits That Build Employee Loyalty and Customer Satisfaction
Smart companies understand that…
February
14,
2020
Tags: Articles, customer service, Employee Benefits, loyalty, #PeopleFirst, HR Professionals, Customer Satisfaction
Estimated Reading Time: 3 Minutes
With the increased adoption of new technology and the rise in the Internet of Things (IoT), our lives are more…
September
12,
2019
Tags: Articles, customer service, Enterprise, Generali Global Assistance, #PeopleFirst
Estimated Reading Time: 5 Minutes
Step-by-step “how to” on assigning a legacy contact for Facebook accounts, including a brief summary of what is…
June
18,
2019
Tags: Articles, customer loyalty, customer service, Resolution, identity protection, Beneficiary Companion
The crimes of identity theft and fraud are unique in that their effects often have longstanding ramifications on their victims. Unlike other…
May
28,
2019
Tags: Articles, customer service, Fraud Prevention, Identity Theft, seniors, scam
Credit card scams and other cons are nothing new but they remain effective – Americans lost an average of $500 to imposter scams in 2017 and over…
October
05,
2018
Tags: Articles, customer service, Fraud Prevention, Generali Global Assistance, Identity Theft, scam assist
Identity Protection without Compromise: Service
Author and psychologist Daniel Goleman remarked that “True compassion means not only feeling…
Becoming a Financial Institution Consumers Will Love
In 2016, news headlines about shady practices perpetrated by one of the most well-known…
February
13,
2018
Tags: Articles, Banking, Credit Union, Credit Unions, customer loyalty, customer service, Finance, Generali Global Assistance
